Provide excellent customer service. Communication was excellent i.e being kept up to date on what was happening at each stage of the ordering process, also when to expect delivery of product/s....
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Mat
Fluid Branding
9 years ago
Many thanks for your review. It's great to hear you had a positive experience with us and had great communication throughout.
Fluid Branding always provide excellent customer service. Their communications are first rate - you always know what is happening at each stage of the ordering process, and when you can expect your...
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Mat
Fluid Branding
9 years ago
Thank you for highlighting our customer service, it's something we are passionate about. We are always happy to help to make sure those special requests are met.
The ordering process was very straight forward via email and clear communication with the helpful staff made the whole process positive.
The products where accurate and good quality.
Mat
Fluid Branding
9 years ago
Thanks for the review. Glad the whole order process was straight forward and we look forward to dealing with you again.
Date of purchase: 03/16/2017
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TC
Trusted Customer
9 years ago
What Trusted Customer said about Fluid Branding:
The balls arrived on time - Thank you
However we passed one round our committee members to see what we had purchased and already the printing is disappearing. I am not happy about this especially as...
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Mat
Fluid Branding
9 years ago
Thank you for taking the time to leave a review. We are glad that your item arrived on time. It's a shame your unhappy with the printing on the product. Please feel free to contact me on mathew.appleton@fludibranding.com about this and we can look into it further for you.
TC
Trusted Customer
9 years ago
Yes I am disappointed. We are a charity and have supplied these balls to our kidney patients to help with their therapy. We would like them to know that we have supplied them. Not take it for granted that they are supplied free by the NHS,
I think a refund of some sort might be in order from your company
Mat
Fluid Branding
9 years ago
Thank you for your further feedback. I have passed this information on to your account manager, who will be in touch to discuss this.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.