Confusion with placing the order, delivery was not sent to my address. When re routed it was delayed. Customer Service very hard to reach and the blame was placed with the Courier. The delivery...
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Karen
Fluid Branding
6 years ago
I'm really sorry you had issues with this order and we missed your event. Unfortunately we do suffer problems with couriers from time to time, but we do our best to get them rectified as soon as we possibly can. This is far from how your experience should be and we hope to have the opportunity to show that this is a rarity and not the norm for Fluid.
Trusted Customer
6 years ago
Karen, the problem arose because the order was delivered to the incorrect address in the first instance.
Mat
Fluid Branding
6 years ago
We're sorry to hear this, and we've fed back this information to your account manager. We hope we have the opportunity to put it right in the future. Wishing you a Merry Christmas.
Fantastic service. Great communication, appreciated the urgency of our order and fulfilled the request well within time. Great products. Really happy and would highly recommend.
Mat
Fluid Branding
6 years ago
Many thanks for the review, we look forward to working with you again soon.
Product reviews
Date of purchase: 10/31/2019
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Trusted Customer
Feefo Verified
6 years ago
Brilliant. Really helpful and able to work to a tight deadline for us for a special event.
Mat
Fluid Branding
6 years ago
Thanks for the review, great to hear everything arrived on time.
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