Service was fully online, but was easy to use and had an appropriate result. Cost is very competitive and suited us at this time.
Brett
Flex Insurance
3 years ago
Hi Kenneth,
Thank you for your feedback regarding our online site and the ease of getting a policy.
Great to hear our pricing is competitive.
Kind regards,
Brett Power
Direct Portfolio Support
0
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JO
John
Feefo Verified
3124
3 years ago
What John said about Flex Insurance:
Rarely give 5 star. Auto teleresponse voice was not to my liking, sounded 'uneducated' and of doubtful trust, nearly hung up! Nevertheless the live staff were good and overcame by lack of confidence....
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Brett
Flex Insurance
3 years ago
Hi John,
Thank you for your feedback and great to read that our team overcame the teleresponse.
Can you please let me know what more the teleresponse, as I would love to get your thoughts on this to make improvements. My email is brett.power@chu.com.au
Looking forward to hearing from you.
Kind regards,
Brett Power
Direct Portfolio Support
0
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LE
Lenai
Feefo Verified
3 years ago
What Lenai said about Flex Insurance:
Satisfied with my experience.
Communication was helpful.
Brett
Flex Insurance
3 years ago
Hi Lenai,
Thank you for your feedback.
Can you please email me to let me know where we could have improved to get a higher rating. brett.power@chu.com.au
We always strive to give the highest experience and more details would be great to receive.
Looking forward to hearing from you.
Kind regards,
Brett Power
Direct Portfolio Support
0
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AN
Andrew
Feefo Verified
3 years ago
What Andrew said about Flex Insurance:
Excellent.
Brett
Flex Insurance
3 years ago
Hi Andrew,
Thank you for your feedback.
Have a great day.
Kind regards,
Brett Power
Direct Portfolio Support
0
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AN
Angela
Feefo Verified
3 years ago
What Angela said about Flex Insurance:
Helpful and responseful
Good response to questions. Felt I could ask questions without being made out to feel like it was a stupid question!
Brett
Flex Insurance
3 years ago
Hi Angela,
Thank you for your feedback.
I will share this with Miche, who was assisting you.
Have a great day.
Kind regards,
Brett Power
Direct Portfolio Support
0
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BE
Beryl
Feefo Verified
Melbourne
3 years ago
What Beryl said about Flex Insurance:
The person in sales I dealt with was very helpful in giving me different options which helped me decide on the correct policy for our needs. The cost of our policy was very competitive also.
Brett
Flex Insurance
3 years ago
Hi Beryl,
Thank you for your feedback.
It was a pleasure quoting your policy and I look forward to assisting you again.
Have a great weekend.
Kind regards,
Brett Power
Direct Portfolio Support
0
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HE
HERBERT
Feefo Verified
3 years ago
What HERBERT said about Flex Insurance:
They do not reply to emails
Brett
Flex Insurance
3 years ago
Hi Herbert,
Thank you for your feedback and sorry to hear that we have not responded to your email.
I can see that our team spoke to you, this morning. I will be investigating this further.
Sorry again for this.
Kind regards,
Brett Power
Direct Portfolio Support
0
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DC
Damon Casci
Feefo Verified
Melbourne
3 years ago
What Damon Casci said about Flex Insurance:
Lillian, Sara and the Flex team are always professional and a pleasure to deal with. Importantly for our business, when a request or issue is flagged as an urgent the Flex underwriting team will be...
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Brett
Flex Insurance
3 years ago
Hi Damon,
Thank you for this feedback.
I will be sharing this with the team and General Manager.
Have a nice afternoon.
Kind regards,
Brett Power
Direct Portfolio Support
0
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Trusted Customer
Feefo Verified
3 years ago
Good communication and turnaround by Siobhan and Lillian! Will definitely be back
Brett
Flex Insurance
3 years ago
Hello,
Thank you for this feedback and I will be sharing this with Siobhan, Lillian and their managers.
Looking forward to assisting in the future.
Kind regards,
Brett Power
Direct Portfolio Support
0
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NA
Natalie Andersen
Feefo Verified
3 years ago
What Natalie Andersen said about Flex Insurance:
Amazing service!
The staff at Flex have been so helpful and I can count on them to provide the services that I require in a timely manner and to the best of their ability. I have never had any complaints when dealing...
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Brett
Flex Insurance
3 years ago
Hi Natalie,
Thank you for this feedback and recommendation.
I will be sharing this with the team.
Kind regards,
Brett Power
Direct Portfolio Support
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
