Service provided detailed correction steps that partially solved the problem. The router still drops internet connection but reconnecting only one step instead of two.
FlashRouters Team
FlashRouters
4 years ago
I'm seeing in your ticket chain that we were able to provide you with the information that you were unsure of! Happy to help!
Product reviews
FlashRouters Team
FlashRouters
4 years ago
I'm seeing in your ticket chain that we were able to provide you with the information that you were unsure of! Happy to help!
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Trusted Customer
4 years ago
Date of purchase: 05/18/2020
remote guidance worked ! well done !
Customer Service
FlashRouters
4 years ago
Glad we were able to assist you!
Product reviews
Customer Service
FlashRouters
4 years ago
We're happy to hear you're enjoying your FlashRouter!
don't know about your service, BUT,
I've had a power outage...comcast reset router... now cannot get IP address from them
I previously install on a R7000 that too has issues
DD-WRT seems to be...
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FlashRouters Team
FlashRouters
4 years ago
Apologies for the issue! If there is an issue with your ISP modem then that will certainly effect your FlashRouter's ability to connect to the internet. Be sure to reach out to your ISP to resolve that issue before proceeding with any setup of the FlashRouter as it requires the modem to be working to function properly.
Product reviews
FlashRouters Team
FlashRouters
4 years ago
Apologies for the issue! If there is an issue with your ISP modem then that will certainly effect your FlashRouter's ability to connect to the internet. Be sure to reach out to your ISP to resolve that issue before proceeding with any setup of the FlashRouter as it requires the modem to be working to function properly.
FlashRouters Team
FlashRouters
4 years ago
I am seeing that you selected a 2 year hardware warranty for your FlashRouter.
FlashRouters Team
FlashRouters
4 years ago
I am seeing that you selected a 2 year hardware warranty for your FlashRouter.
FlashRouters Team
FlashRouters
4 years ago
I am seeing that you selected a 1 year Silver support plan for your FlashRouter.
Fast service. I received the router a few days after my order. I plugged it in, followed the simple instructions and now my job thinks I'm working from home in Miami. (I'm in the Dominican Republic)
Customer Service
FlashRouters
4 years ago
Thank you for your kind words!
Product reviews
Customer Service
FlashRouters
4 years ago
Glad to hear you're enjoying your R6700!
1
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Trusted Customer
4 years ago
Date of purchase: 05/20/2020
Bought an ExpressVPN router....initially it didn't work correctly but they quickly worked with me to correct the issue and it has worked flawlessly since. Thank you for great customer service!
Customer Service
FlashRouters
4 years ago
You're very welcome! We're glad we were able to assist you!
The ExpressVPN Flashrouter arrived on time and was correctly pre-configured to work with ExpressVPN. The set up instructions were scant. I had to ask a tech friend to help me integrate the Flshrouter...
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Product reviews
FlashRouters Team
FlashRouters
4 years ago
I would like for you to try IKEv2 protocol in your new ExpressVPN firmware. In our testing this protocol was working with those two streaming service particularly.
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KS
Kenkere Sudhir
4 years ago
Date of purchase: 05/31/2020
What Kenkere Sudhir said about FlashRouters:
The Flash Routeris working flawlessly.
Excellent customer service experience.
All good
I couldn't get it to work until I flashed the ROM and put in all settings manually. Support would not help without being paid. So I did it myself. You provide zero value-add.
FlashRouters Team
FlashRouters
4 years ago
Hello! I am seeing that you chose to save on your purchase with us by selecting the "No Support" option that we offered. In order to receive full support you'll need an active subscription to our support system. Keep in mind that we have helpful solutions available for free on our Help Center: https://support.flashrouters.com/
Product reviews
FlashRouters Team
FlashRouters
4 years ago
Hello! I am seeing that you chose to save on your purchase with us by selecting the "No Support" option that we offered. In order to receive full support you'll need an active subscription to our support system. Keep in mind that we have helpful solutions available for free on our Help Center: https://support.flashrouters.com/
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
