thank you for your feedback. It's great to hear that you think your GoTo Seat is amazing! We hope you are all having lots of fun with it!
Regards, The Firefly Team
I had trouble with shipping (I have a US military address) and the company rep was extremely responsive and helpful. I was very satisfied.
Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. We are delighted to hear that you were satisfied with our service. Keep in touch and let us know what you think of your GoTo Seat!
Regards, The Firefly Team
I tracked our order from the moment I purchased it and was so surprised with how fast it came to us! The fed ex man delivered it first thing on a Saturday morning!
Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. It makes us so happy to hear that you love your Playpak. We hope it continues to bring the whole family lots of joy!
Regards, The Firefly Team
the checkout process is fairly simple however the entering your credit card can be confusing. It says to use a certain button for credit and debit cards but that is really not the case. You have to...
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Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. I'm sorry you had difficulty with payment. As we are able to accept both credit and debit cards, I can only assume there was an issue with the website that day. I do apologise for any inconvenience that may have been caused. It's fantastic to hear that your son loves his Upsee, we hope you all have lots of fun with it!
Regards, The Firefly Team
Very easy to deal with postage was very fast fabulous bit of kit we will use again have told everybody we know with children who Are challenged about your products
Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback. It's wonderful to hear that your daughter is now keeping up with her brothers and sisters. We hope it is bringing the family lots of happiness!
Regards, The Firefly Team
they get these two things right, the only things that matter: care and purpose.
Fireflyfriends
Fireflyfriends - UK
11 years ago
thank you for your feedback and kind words. We are delighted that you feel the Scooot is better than advertised. Keep having lots of fun!
Regards, The Firefly Team
thank you for your email. Apologies you never received your invoice in the first instance. We have now re-sent it via email and post. We hope that you are all having lots of fun with the Playpak!
Regards, The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
