We are sorry that we do not currently offer telephone customer support, but we do check emails quickly and respond accordingly. Having checked our admin system we can see that you were not updated with a link and notification of despatch, for which we send our apologies. Notifications are normally sent out on the evening of despatch, with delivery due the following day, and we appreciate that it is helpful to know when to expect orders. We are so pleased the pole reached you safely and you are happy with the Strand pole set you received.