I have been insured with you for 15 years now and still very happy
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are Happy to have such a loyal customer as you.We hope to always be at the level of your expectations.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
No communication…
Didn’t receive a single email, letter or any communication about the renewal. Just saw on my bank statement the price had gone up considerably!!
Imane
ExoticDirect
4 years ago
Hello,Thank you for your feedback!It was great talking to you today , We are sorry you did not receive the renewal documents posted to you.Following our discussion we are happy we could shed some light on the reasons behind your premium increase and we have now resent you your policy renewal documents by email.Please reach-out to us by email or by telephone if you ever need any assistance in the future, we will be glad to help.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
Good value for money
Competative prices and easy renewal
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our prices fair and our renewal process fuss-free.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
So easy
Super easy to get a quote and take out a policy suitable for me - all online and straight forward!
Imane
ExoticDirect
4 years ago
Hello,Thank you for rating us 5*s!We are very pleased to hear that you find our online platform easy and intuitive.Kind regardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
4 years ago
Highly recommended service
One of the few companies where you can insure exotic pets, I've always found it a really easy process to purchase and renew my policies, the staff are very helpful and approachable and I would highly...
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Nathan
ExoticDirect
4 years ago
Good Morning,
Thank you so much for rating us 5*s!
We are very happy to hear that you find the process to purchase and renew an easy one.
It's also lovely to hear we come highly recommended.
Kind regards,
The Exotic Direct Team.
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MC
Mrs Susan Caselli
Feefo Verified
Wakefield
4 years ago
What Mrs Susan Caselli said about ExoticDirect:
Professional!
They knew everything I needed to know and more! Brilliant, friendly service! Advised me on the birds health, diet etc. I felt like I had adopted my pet officially!
Mia
ExoticDirect
4 years ago
Dear Susan,Thank you so much for your review, we are glad to have been able to answer your questions!Kind regards,The Exotic Direct claims team.
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Trusted Customer
Feefo Verified
4 years ago
Very efficient
Explaining the costs
Mia
ExoticDirect
4 years ago
Good Morning,Thank you so much for your review, we are happy to have helped!Kind regards,The Exotic Direct claims team.
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Miss Amanda Moore
Feefo Verified
4 years ago
What Miss Amanda Moore said about ExoticDirect:
I haven’t used you for 2 years only read my renewal documents
Nathan
ExoticDirect
4 years ago
Good Afternoon Amanda,
Thank you for leaving us the feedback and also for taking my phone call this afternoon.
We are really sorry to hear that you have been receiving emails from us asking for feedback about a recent interaction.
I have checked the system and can see that there has been no recent interactions with us at all.
I have raised this with the relevant department.
Kind regards,
The Exotic Direct Team.
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Ms Constance Gotsopoulou
Feefo Verified
4 years ago
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What Ms Constance Gotsopoulou said about ExoticDirect:
Absolutely amazing can't fault them if I try 🥰
If there were words beyond exceptional and outstanding that I could think of I would use them to describe #ExoticDirect and the people who work for them .
My furbabies have all had the best medical...
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Mia
ExoticDirect
4 years ago
Hello Constance, Thank you for rating us 5*'s.We are very happy to hear that you would use the words exceptional and outstanding!Thank you for your review.Kind regards,The Exotic Direct claims team.
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Trusted Customer
Feefo Verified
4 years ago
Great to deal with, would highly recommend them
Excellent service and very professional
Nathan
ExoticDirect
4 years ago
Good Morning,
Thank you so much for rating us 5*s!
We really appreciate the time taken to leave a review.
Kind regards,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.