ExoticDirect Reviews

Hello Elizabeth, Thank you for giving us this positive review and also for taking the time to add these comments. We were all very sorry to hear about the loss of your Bearded Dragon and would like to offer you our condolences again, at what must still be a difficult time for you. It's good to know that when you communicated with our Claims team they were understanding, caring and empathetic. If we can be of any further assistance, please do not hesitate to contact us and we'll be very happy to help in anyway that we can.Best regards,The Exotic Direct Pet Insurance Team

Hello David, Thank you for providing us with your feedback. We are very sorry to hear that you have not received the policy documents you needed in a timely fashion and that you are also not happy with the service/communication you have received from us since you made us aware that you were missing these documents. I understand that you have already spoken to one of my colleagues today and they have been able to send over all of the documents you needed by email and that you have since confirmed receipt of them verbally. My colleague will also send you further correspondence in respect of your complaint, but I hope you'll appreciate that we are not able to discuss any further policy details on a public forum such as Feefo. Policy documents should be sent out automatically when a policy is purchased online or when requested over the telephone they are sent manually. We are very sorry if the documents you were expecting have not been sent for any reason and also for any inconvenience that not having them may have caused you. However, I would like to thank you for giving us the opportunity to send you the missing documents when you called us today. I trust that the documents we sent to you today are satisfactory, but if you would like to discuss this matter in any further detail please do give the Exotic Direct team a call on 0345 982 5505 (during normal business hours) and we'll be very happy to provide any further assistance that you need. Best regards, The Exotic Direct Pet Insurance Team

Hello Lesley, Thank you for giving us this positive feedback and also for taking the time to add such nice comments. We're very happy to hear that you were kept informed throughout and that you are happy with the service you have received from us. If we can be of any further assistance, please do not hesitate to contact us and we'll be very happy to help in anyway that we can. Best regards, The Exotic Direct Pet Insurance Team

Good morning, We are sorry to hear the situation but hope we have ben able to help, thank you so much for taking the time to review! Kind regards, The Exotic Direct Team!

Thank you for taking the time to leave us this positive review.We're all very pleased to hear that when you contacted us, you found it easy to get in touch and to confirm your policy renewal. Our aim is to provide the best possible customer service and it's good to know that has been your experience.If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch.Best regards,The Exotic Direct Pet Insurance Team

Hello Ms Val,Thank you for your feedback.Following our telephone conversation. We are very sorry For the confusion arround your premium payment.We consider that the success of the bank transfer as shown on your bank account is sufficient proof that we have received your payment. And we appreciate that it is sometimes not very clear.We can confirm that your policy is active and fully up to date for this policy year.Please don't hesitate to reach out to us again with any queries you might have. Kind regardsThe Exotic Direct Team

Thank you for taking the time to leave us this positive review.We're all very pleased to hear that you are happy with the service we have provided your with. Our aim is to provide the best possible customer service and it's good to know that was your experience.If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch.Best regards,The Exotic Direct Pet Insurance Team

Thank you for taking the time to leave us this positive review. We're all very pleased to hear that when you contacted us, you found our agent to be friendly, informative and chatty. Our aim is to provide the best possible customer service and it's good to know that was your experience. If you ever have any questions about your policy, or if we can be of any further assistance, please do not hesitate to get back in touch. Best regards, The Exotic Direct Pet Insurance Team

Good morning,We are glad we were able to help, thank you for taking the time to review!Kind regards, The Exotic Direct team.

Good morning,Again we are so sorry to hear the sad news, we are happy to have been able to help. Thank you for taking the time to review!Kind regards, The Exotic Direct team.