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ExoticDirect Reviews

Displaying all 1,993 reviews

Mrs Trena Sandford

Feefo Verified

2 years ago

What Mrs Trena Sandford said about ExoticDirect:

Very good service

Very good and helpful

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for leaving us feedback about our service.

Miss Rachel Jackson

Feefo Verified

Folkestone

2 years ago

What Miss Rachel Jackson said about ExoticDirect:

Brilliant

Amazing service

Gemma Medhurst

ExoticDirect

2 years ago

Many thanks for leaving us positive feedback.

Trusted Customer

Feefo Verified

2 years ago

Very helpful customer service, efficient and friendly.

Gemma Medhurst

ExoticDirect

2 years ago

Thanks for this great feedback on our customer service team, we appreciate it.

Bekki

Feefo Verified

3 years ago

What Bekki said about ExoticDirect:

Quick and Efficient

Exotic Direct acted quickly and efficiently after the claim was submitted. They made a very hard time easier for us.

Miss Kelly Nunn

Feefo Verified

Lichfield

3 years ago

What Miss Kelly Nunn said about ExoticDirect:

Good service and reliable

Really good service staff polite and fully explain process to you. Was fully refunded for my pets treatment within 14 days of surgery. would highly recommend.

Trusted Customer

Feefo Verified

3 years ago

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The best pet insurance out there!

Definitely the best pet insurance out there! Fantastic customer service on the phone, clear and quick communication. Claim process straightforward and the people you speak or email with really care...

Mr Edward Robinson

Feefo Verified

3 years ago

What Mr Edward Robinson said about ExoticDirect:

Avoid

Probably fine but I was declined support for an animal 's medical bils which led to me having to rehome he due to the mounting costs I was unable to keep I with. Having been under the impression I...

Lloyd Glater

ExoticDirect

3 years ago

Hi Edward, Thank you for leaving us your feedback, we really appreciate any feedback we receive as it enables us to look at our processes and make amendments where required. We have tried to contact you via telephone today and would really like to be able to resolve this issue, please contact the team on 0345 982 5505 and we will be happy to help.

Mr Edward Robinson

3 years ago

Hi, thanks for the response but as I said in my post I had to rehome a pet due to being declined support with vet bills. There's not really a resolution for this, I'm not happy with how this went.

Trusted Customer

Feefo Verified

3 years ago

Insurance should be available as soon as the policy is taken out. One of my animals became unwell a few weeks after taking out insurance sadly. She is young and it is very unexpected. She was only...

Mrs Verity Robinson

Feefo Verified

3 years ago

What Mrs Verity Robinson said about ExoticDirect:

Quick payout and easy form to complete

Gabriella

ExoticDirect

3 years ago

Good morning Verity, Thank you for taking the time to leave your 5* review, we really appreciate it. We are so pleased to hear you have found our claims process easy. All the best, The Exotic Direct Claims Team.

Miss Alina Matei

Feefo Verified

3 years ago

What Miss Alina Matei said about ExoticDirect:

Best pet insurance. Since our vet started sending the claims faster we got the claim a lot faster. Never had any problems with the insurance company

Gabriella

ExoticDirect

3 years ago

Hi Alina, Thank you for taking the time out of your day to leave a review. We're so happy to hear you have found our claims process prompt. We really appreciate and value your feedback. Best Wishes, The Exotic Direct Claims Team.

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