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ExoticDirect Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,970 reviews

Trusted Customer

Redditch

8 years ago

What Trusted Customer said about ExoticDirect:

Highly recommended, very helpful and considerate

Hayley

ExoticDirect

8 years ago

Hi Ian.

Thank you so much for taking the time to leave your positive review and for recommending Exotic Direct.

We are so happy you found us helpful and considerate.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Excellent customer service

Excellent customer service really nice people veto talk to.

Alec

ExoticDirect

8 years ago

Hi Denise,

Thank you for giving Exotic Direct such a positive review. We're very glad to hear that you've experienced excellent customer service and enjoyed talking to our team.

If we can be of any further assistance in the future, please do get in touch and we'll do our very best to help you.

Kindest regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Great, easy, smooth

Alec

ExoticDirect

8 years ago

Dear Ayshia,

Thank you for giving our 'smooth' pet insurance service such a positive review.

We try very hard to make sure every customer has a great experience and it sounds like you have had just that. If we can be of any further assistance in the future, just let us know.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Easy, hassle free renewal process. Thank you :)

Alec

ExoticDirect

8 years ago

Dear Mr & Mrs Shearman,

Thank you for your positive review of our pet insurance service. Its very kind of you to award us five stars.

We've worked hard to make the renewal process easy and hassle free, so it's really good news to hear that this has been your experience.

If there's ever anything else we can assist you with, please do get in touch and a member of the team will be happy to help you.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Monitor social media and check renewals are received

No renewal notification received and no response on Twitter when I post a question

Alison

ExoticDirect

8 years ago

Hi there,

Thank you for your feedback.

We're sorry you didn't receive our email regarding your renewal documents and we will contact you directly to re-send them.

Kind regards
Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

They are very helpful if you need any help

Alec

ExoticDirect

8 years ago

Hi Stuart,

Thank you for giving us a five star review.

We're really pleased you've found our pet insurance service helpful so far - if we can offer you any further assistance then please do not hesitate to get in touch.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Hassle free renewal.

Sarah

ExoticDirect

8 years ago

Hi there,

Thank you so much for leaving your review,

We are happy to hear that you had a hassle free renewal with us, we aim to make our processes as easy as possible for our customers!

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Keep the good work up

Our CAG Joey is happy that we are taking care of him while his insuranced by your good selves. We are happy too

Sarah

ExoticDirect

8 years ago

Hi Sandra,

Thank you for taking the time to leave your review.

We are glad to hear that you, as well as Joey are both happy that he is insured with us!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

Northampton

8 years ago

What Trusted Customer said about ExoticDirect:

Great service and quick payout

Excellent service, was paid out very quickly

Hayley

ExoticDirect

8 years ago

Hi Mike.

Thank you so much for leaving your positive review.

We are happy you received quick payment and we hope your pet is recovering well.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

What Trusted Customer said about ExoticDirect:

Easy company to use, great prices

Sarah

ExoticDirect

8 years ago

Hi Nicole,

Thank you very much for your review,

We are so pleased that you had an easy experience with us and found the prices good for you!

Kind Regards,

The Exotic Direct Team.

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