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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Best experience ever. Vicky is incredible!

Hayley

ExoticDirect

7 years ago

Hi Sandra,

thank you so much for taking the time to leave your positive review and your kind words about Vicky.

We have passed your message on to her.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Excellent service

Excellent service. Helpful staff. Claim form emailed within mins and cheque arrived 2 days after vet had emailed then the claim form. Thank you

Hayley

ExoticDirect

7 years ago

Hi Rachel,

Thank you so much for taking the time to leave your positive review.

Its lovely to hear you received a quick claims experience and you are happy with the service.

Kind regards

The Exotic Direct Claims Team.

Trusted Customer

Dorset

7 years ago

What Trusted Customer said about ExoticDirect:

Simplicity itself!

Easy automatic renewal of the policy

Martin

ExoticDirect

7 years ago

Dear Mr Hughes,

Many thanks for your review and we delighted to hear that you are pleased with the renewal process.

The Exotic Direct Team

Trusted Customer

7 years ago

Very helpful and competitive on price

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you found our staff helpful and the price competitive.

The Exotic Direct Team

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Exotic Direct have given an excellent service to my Gallah for last 17 years.

Alec

ExoticDirect

7 years ago

Dear Mrs Sodha,

Thank you so much for giving us this positive review.

We're really pleased to hear that the service you've received from us over the last 17 years has been excellent - and we'll do everything we can to make sure this upcoming year is no different.

If there's ever anything we can do to help or assist you, please do get in touch and let us know.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Great renewal price, easy to renew, very happy (me as well as Roxy, our bearded dragon!).

Alec

ExoticDirect

7 years ago

Thank you for giving us this positive review.

We're really pleased to hear that you (and also Roxy!) are happy with the renewal process and the price of the cover,

If you ever need our help with anything, please do let us know and we'll do everything we can to assist you.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Simple and straightforward process

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review. It's great to hear you found our process to be simple and straightforward.

If we can ever be of any further help or assistance, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Happy for it to just continue on direct debit

Happy with cover provided, very happy to continue with policy.

Louise

ExoticDirect

7 years ago

Hi There

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you are happy with the cover provided and are happy to continue with your policy for another year.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Poor communication. Not kept informed of delays.

Poor communication with the progress of my claim. I understand that things may take time to process, but do not advertise that you can deal with a claim in 5 business days and then not communicate...

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you for taking the time to leave your feedback.

We are sorry that you felt there was poor communication, it is our aim at Exotic Direct to always keep our customers updated.

We understand that our claims processing time is not up to our usual standards at present and we are working very hard to correct this.

We have taken your comments on board and we have addressed the issue regarding the poor communication, if you would like to speak with us in more detail please do not hesitate to contact us.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Excellent service!

They provide 5 star service and everything is easy to do with them!

Louise

ExoticDirect

7 years ago

Dear Elaine

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

We are so happy to hear your great comments regarding our efficient service!

Kind Regards

The Exotic Direct Team

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