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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Brilliant I know my pets are looked after.

Louise

ExoticDirect

7 years ago

Hi Haisha, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is brilliant to hear from you regarding your cover and the peace of mind that it provides for you and your pets. Kind Regards The Exotic Direct Team

Trusted Customer

7 years ago

yes I will buy from them again as I have done so for the last 14 years. Th

the renewal of the policy has always been easy to do and always has been conducted professionally. Thank you for a good service.

Louise

ExoticDirect

7 years ago

Hi There Thank you for taking the time to leave us your review and for rating us with 5 stars! We are delighted to hear from you regarding your policy & renewal and our service. Thank you for your great comments and continued loyal custom. Kind Regards The Exotic Direct Team

Trusted Customer

7 years ago

Very easy and didn’t need to worry.

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you found the process easy and worry free. The Exotic Direct Team

Trusted Customer

7 years ago

Essential but a tad expensive

It has been essential to renew Insurance for my African Grey. I had to make a couple of claims in the 1st year. To be fair, the majority of the claim was paid HOWEVER I was not expecting a large...

Martin

ExoticDirect

7 years ago

Many thanks for your review about the claims experience and you are right that the premium will increase the year after a claim, however, assuming no further claims are made, the annual premium will reduce each year. We do review each renewal individually especially following any claim to ensure that the annual premium does not stay artificially high and does reduce each year. The Exotic Direct Team

Trusted Customer

7 years ago

Reliable company and good service

Excellent service, nice to deal with the company, I will recommend to my friends.

Martin

ExoticDirect

7 years ago

Many thanks for your review and we are pleased that you are happy with the service and that you would recommend us to your friends. The Exotic Direct Team

Trusted Customer

cromer

7 years ago

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What Trusted Customer said about ExoticDirect:

I have found the whole process really easy, and Diego says thank you too

Martin

ExoticDirect

7 years ago

Dear Ms Chattenton & Diego, Many thanks for your review and we are delighted to hear that you both found the process really easy. The Exotic Direct Team

Trusted Customer

7 years ago

To be honest, if I had an alternative choice of insurers, I would be exploring it. I previously had a claim and they were great, but this time were awful. It took 3 months for them to pay out and I...

Hayley

ExoticDirect

7 years ago

Hi there, Thank you for leaving your feedback and we are sorry to hear that you are not happy. On this occasion we had requested further information from the vet in order to process the claim for you unfortunately this was not received despite us chasing several times. If you need any further help please don't hesitate to get in touch via telephone on 0345 982 5505 or via email at claims@exoticdirect.co.uk. Kind Regards The Exotic Direct Claims Team

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

Very helpful, efficient service

Louise

ExoticDirect

7 years ago

Hi Kevin, Thank you for taking the time to leave us your review and for rating us with 5 stars! It is brilliant to hear your positive comments regarding our helpful & efficient service. Thank you! Please do contact us in the future if we can ever be of assistance. Kind Regards The Exotic Direct Team

Trusted Customer

7 years ago

What Trusted Customer said about ExoticDirect:

When my conure Max was poorly it was stressful enough to have to see him ill, but because he was insured I didn't have to worry about the cost. He is back happy and well. Both Max and owner happy....

Louise

ExoticDirect

7 years ago

Hi Rosemary, Thank you for taking the time to leave us your review and for rating us with 5 stars! We are delighted to hear that we were able to help you and Max when you needed us and to take away any stress regarding vet costs. We are so pleased that Max is feeling better and on the mend. Please do contact us in the future if we can ever be of assistance. Kind Regards The Exotic Direct Team

Trusted Customer

7 years ago

Although the actual discussion on the phone was very good, the fact that i was having the discussion was where the problem was. I pay by direct debit so the renewal should have been automatic....

Louise

ExoticDirect

7 years ago

Hi There, Thank you for taking the time to leave us your feedback. It was great to be able to speak with you last week and today to resolve your payment issue. Our apologies once again for the error on you policy and the inconvenience it may have caused. If we can be of any further assistance in the future regarding your policy, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

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