I have been with exotic direct for a few years now I have always found the team very helpful and friendly on the phone and if I didn't understand anything they took their time to explained things to...
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Louise
ExoticDirect
6 years ago
Hi Philip,
Thank you so much for taking the time to leave us such a lovely review and for rating us with five stars.
We are truly so pleased to hear your great comments regarding our service at Exotic Direct. We are delighted that we have been able to assist you in a helpful and friendly way and that your policy has given you the peace of mind and help needed when your pets have been unwell.
Thank you also for recommending us to others, that is great!
Of course, if you require any assistance at any time on any aspects of your policy, please do not hesitate to contact us. :)
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
The team are always friendly and extremely professional. They always deal with and answer any questions quickly and efficiently.
Louise
ExoticDirect
6 years ago
Hi Gillian,Thank you for taking the time to review us and for rating us with five stars!We are delighted to hear your lovely comments regarding our professional, friendly & efficient service, thank you very much! Kind RegardsThe Exotic Direct Team
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Trusted Customer
Feefo Verified
Hadleigh Essex
6 years ago
What Trusted Customer said about ExoticDirect:
It was the first claim and the service I received was very good and kind
Louise
ExoticDirect
6 years ago
Hi Jennifer,
Thank you for taking the time to review us and for rating us with five stars!
We are so pleased to hear your great comments regarding our claim procedure and kind customer service, thank you!
Kind Regards
The Exotic Direct Claims Team
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Trusted Customer
Feefo Verified
Northamptonshire
6 years ago
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What Trusted Customer said about ExoticDirect:
Excellent
I highly recommend this Insurance company.
Louise
ExoticDirect
6 years ago
Hi Shona,
Thank you for taking the time to review us and for rating us with five stars!
We are delighted to hear you would recommend us, thank you so much!
Kind Regards
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
Harley & Dex needed the Vets
My Lizards required some serious vetenary attention, Dex has an ongoing issue which Exotic Pets have ongoing and readily insured. This time she required examination,xrays,bloods and medications......
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Hayley
ExoticDirect
6 years ago
Hi there,
thank you so much for taking the time to leave your positive review.
It is lovely to hear that we were able to help when your lizards required vet care and that you found our service helpful and speedy.
We hope you have a lovely day,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
Easy to fill in form and smooth process. Friendly staff & good communication.
Hayley
ExoticDirect
6 years ago
Hi there,
thank you for taking the time to leave your positive review.
It is lovely to hear that you found our staff friendly and that you were happy with our communication.
We hope you have a lovely day,
The Exotic Direct Team
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Trusted Customer
Feefo Verified
6 years ago
They were excellent.
Exotic Pets treated me with respect and compassion from the very beginning of the claim. They expertly talked me through the procedure and were very easy to contact. They seemed to understand stand...
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Hayley
ExoticDirect
6 years ago
Hi there,
thank you so much for taking the time to leave your positive review.
At Exotic Direct we understand how difficult it can be when you lose a pet so it is our aim to make the process of claiming as easy as possible.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about ExoticDirect:
Wonderful insurer, efficient and caring.
A brilliant insurer, no problems at all with my claims. Very caring too, a a very difficult time. Thank you.
Hayley
ExoticDirect
6 years ago
Hi Ms Harold,
Thank you so much for taking the time to leave your positive review and for your kind words.
It is lovely to hear that we were able to be of assistance at such a difficult time.
Please do not hesitate to contact us in future if you need anything.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
6 years ago
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What Trusted Customer said about ExoticDirect:
Very impressed
Very good service my African grey hert her wing
Hayley
ExoticDirect
6 years ago
Hi Mr & Mrs Peach,
thank you for leaving us a positive review and for also taking the time to send over the picture of your African Great. She is beautiful.
We hope her wing has recovered well.
Kind Regards,
The Exotic Direct Team.
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Trusted Customer
Feefo Verified
Edinburgh
6 years ago
What Trusted Customer said about ExoticDirect:
Nice and easy!
Everything was done so smoothly with my claim. They paid directly to the vet, so it was so easy!
Hayley
ExoticDirect
6 years ago
Hi Samantha,
Thank you so much for taking the time to leave your positive review.
It is great to hear that your claim went smoothly.
We hope you have a lovely day,
The Exotic Direct Team.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.