ExoticDirect Reviews

Thank you for giving us this positive review and also for taking the time to add your comments. We're really pleased to read that you're happy with the way our different pet insurance options were explained to you and that you've been able to choose the cover that was right for you and your bearded dragon. If you ever have any questions about the policy, or if we can help in any other way please do let us know. Best regards, The Exotic Direct Team

Hi there, Thank you so much for your lovely comments, we are so happy to hear that you and Speedy feel confident that you are looked after! If you do ever need us in the future please let us know, and thank you for taking the time to leave your review. Kind Regards, The Exotic Direct Team.

Dear Matthew, Thank you for taking the time to leave your review, we are pleased to hear that you are happy with your renewal and that your snakes are happy too! Kind Regards, The Exotic Direct Team.

Hi There, Thank you for taking the time to leave us your review and for rating us with five stars. We are very pleased to hear your comments regarding our excellent yet sympathetic service. If you do require any further assistance in the future, please do get in touch. Kind Regards The Exotic Direct Team

Hi Caroll, Thank you for leaving us this positive review and also for taking the time to add your comments. We work hard to make sure claims are all processed as quickly as possible - So it's great to know that this was your experience. If we can ever be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Hi Kay, Thank you for taking the time to leave us your review and for rating us with five stars! It is great to hear you are happy with the ease of our renewal process. If you have any questions on your policy or renewal, please do not hesitate to contact us. Kind Regards The Exotic Direct Team

Hi Diana, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear you have found our service to be quick, easy & hassle free! Kind Regards The Exotic Direct Team

Hi Jacqueline, We are very happy to hear that you found our services helpful! Thank you very much for taking the time to leave your review, Kind Regards, The Exotic Direct Team.

Hi there, Thank you for taking the time to leave your review, We are pleased to hear that you found our services helpful. Kind Regards, The Exotic Direct Team.

Dear Mr Osbourne, Thank you for your feedback, we do appreciate any comments that will help us to improve our products, so we have passed this information on for you. As with all insurance products we do unfortunately have to put certain limits on the cover, and we feel that it is best to outline what these are so that our customers know what these will be to be able to make the decision as to whether the insurance will be best for you, and we understand that may not always be the case. In the case with any of our policies, you are covered straight away for any accidents, and in case of the policy that you took out with us we do look to cover death or vet fees as the result of sickness or disease. Currently we are in the process of trialling that we no longer take outstanding premium when a claim has been made as we have listened to our customers comments on this previously. We are unable to remove this section from the policy wording as currently it is a trial basis. We are sorry that our current products do not meet your needs and requirements, but we are happy to take any feedback on board so that we can make changes and improve them in the future. If there is anything you would like to speak to us directly about, we are more than happy to speak to you over the telephone or by email.