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ExoticDirect Reviews

Displaying all 1,994 reviews

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Very happy with my initial contact

Very happy with first hand service, I’ve not had to claim and hopefully never will but the service from sales was first class

Louise

ExoticDirect

6 years ago

Hi Wayne, Thank you for taking the time to leave us your review and for rating us with five stars! We are delighted to hear your great comments regarding our service, thank you very much! Kind Regards The Exotic Direct Team

Trusted Customer

Feefo Verified

6 years ago

Excellent

I have never had an issue when dealing with the team at Exotic Direct

Sarah

ExoticDirect

6 years ago

Hi there, Thank you so much for your lovely review, We are pleased to hear that you have never had an issue with us! If you do ever need us in the future please do not hesitate to contact us. Thank you for taking the time to leave your review, Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

Frome

6 years ago

What Trusted Customer said about ExoticDirect:

Friendly, professional and easy to sort insurance claim. Highly recommended for no-hassle pet insurance.

Hayley

ExoticDirect

6 years ago

Hi James, Thank you so much for taking the time to leave your positive review. It is lovely to hear you found us a friendly team and that your claim experience was easy and hassle free. We hope you have a lovely day, The Exotic Direct Claims Team.

Trusted Customer

Feefo Verified

Plymouth

6 years ago

What Trusted Customer said about ExoticDirect:

The claim was straight forward. With Covid 19 causing problems with alot of things at the moment I was content that the process perhaps took longer than usual.

Hayley

ExoticDirect

6 years ago

Hi Kylie, Thank you so much for taking the time to leave your 5 star review and for your feedback. We are aware that Covid 19 has impacted our claims processing times and we are working very hard to get back to our usual level of service. If we can assist with anything else, please do not hesitate to contact us. The Exotic Direct Claims Team.

Trusted Customer

Feefo Verified

6 years ago

I have never had an issue with exotics direct, I had to claim for a previous pet who sadly died and the claim was paid no issues. Not claimed for my current bird. I have just completed my renewal...

Nathan

ExoticDirect

6 years ago

Hello, Thank you for the 5* Review. We are very sorry to hear that your previous pet has passed away. Thank you for your kind words about our agent, we are glad to hear that they were friendly and professional. I will raise the issue regarding the £1500 cover limit, We always appreciate any feedback we receive. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Disgusting and think they can rewrite the laws

Disgusted that they claim a fox is vermin so invalidates a claim, when DEFRA don't class it as vermin, and MPs refused to class it as vermin in 2011. Why do they think they can call it something it's...

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

Only registered with you last week with my tortoise. Haven’t had any problems yet.

Nathan

ExoticDirect

6 years ago

Hello Rachel, Thank you for leaving us a 4 star review! We are glad to hear that you have had no problems and we hope that your Tortoise is doing well! Please get in touch if you need anything. Kind regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

Neston Cheshire

6 years ago

What Trusted Customer said about ExoticDirect:

Good value considering what you get for it highly recommended

I know I can rely on exotic direct experience over previous years proves this with all of my animals the insurance is good value considering what you get from it and it’s peace of mind there is no...

Alec

ExoticDirect

6 years ago

Hi Roger, Thank you for giving us this positive review and also for taking the time to add such nice comments. It's great to know that you're happy with the pet insurance we're providing and also that you feel able to recommend us to others. Thank you. We're really pleased to hear that having this pet insurance gives you peace of mind that your animals have cover, should you need it. If we can ever be of any further help or assistance, please do let us know. Best regards, The Exotic Direct Pet Insurance Team

Trusted Customer

Feefo Verified

6 years ago

Excellent service.

Great experience and relatively simple and quick given the current situation.

Hayley

ExoticDirect

6 years ago

Hi there, Thank you for taking the time to leave your positive review. We are so glad you had a good experience and that the process was simple. Kind Regards, The Exotic Direct Team.

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about ExoticDirect:

I have never had a problem with a claim and they always keep me informed. Friendly service and colleagues, so happy I got insurance through then

Louise

ExoticDirect

6 years ago

Dear Mr & Mrs Sewrey, Thank you for taking the time to leave us your review and for rating us with five stars! We are so pleased to hear your great comments regarding our claims team and our friendly service, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

6 years ago

Very friendly service and happy to be a customer, thank you

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