The item was slow to arrive and we had a problem with one of the pairs of jodhpurs. The staff were excellent in sorting it out so very pleased with the results
Product reviews
Date of purchase: 03/05/2016
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Trusted Customer
Feefo Verified
cheshire
10 years ago
What Trusted Customer said about Equine Essentials Direct:
I ordered my item 9 days ago and still not received it , yet I have been asked to leave feedback pretty poor service if you ask me
Laura
Equine Essentials Direct
10 years ago
Hi
We are very sorry about the delay in getting the socks to you.
Many thanks
Sales
Product reviews
Date of purchase: 03/09/2016
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Trusted Customer
Feefo Verified
10 years ago
Always annoying to order an item online saying in stock only to get a call few days later saying no stock and item no longer made. Having said that, message left was very apologetic and polite.
Laura
Equine Essentials Direct
10 years ago
Hi
Further to our email apologies that this order was on our website and not in stock - we have had some stock issues with our website and are addressing this as a matter of urgency.
Many thanks
Product reviews
Date of purchase: 02/19/2016
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Trusted Customer
Feefo Verified
Leeds
10 years ago
What Trusted Customer said about Equine Essentials Direct:
Cannot fault the service. Would not hesitate to use again
Laura
Equine Essentials Direct
10 years ago
Many thanks for your review for Equine Essentials Direct, we are glad that you were pleased with the service and value your opinions.
Many thanks
Laura
Product reviews
Date of purchase: 12/12/2015
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Trusted Customer
Feefo Verified
Cumbria
10 years ago
What Trusted Customer said about Equine Essentials Direct:
I have been sent this feed back form and I still haven received my order I have called today at 9.10 am and the answer machine was still on .
Laura
Equine Essentials Direct
10 years ago
Dear Ann
I am sorry you have had to leave us bad feed-back, we have been very busy in the shop this week and when we are busy we are unable to answer the telephone.
We do however always reply to email so if ever you have a query it's always good to pop us an email.
I have just looked into your order and our system has advised the payment was not successful - so we have never received payment for this order.
I have sent you an email to provide full proof and details of this.
Kind regards
Laura
Date of purchase: 02/19/2016
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Trusted Customer
Feefo Verified
Buckinghamshire
10 years ago
What Trusted Customer said about Equine Essentials Direct:
I was very impressed, I bought two cheap headcollars, that are great, and I ordered 2 pairs of jodphurs. When one of the pairs was not in stock, a lady phoned me immediately and said she would give...
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Laura
Equine Essentials Direct
10 years ago
Thanks so much for your review of Equine Essentials. It is always appreciated to receive information on our service - and even more welcome when it's such a lovely review as yours is.
Many thanks
Laura
I ordered a pair of muck boots with a delivery time stated of 2-3 working days. After a week i called and chased them to be told there was possibly an issue with the order and that i needed to speak...
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Laura
Equine Essentials Direct
10 years ago
Thanks for your feed back we are very sorry that on this occasion we have not been absle to provide you with a top service.
We have emailed you a discount code to use by way of an apology should you wish to use us again.
Many thanks and again apologies.
Sales Team
Product reviews
Laura
Equine Essentials Direct
10 years ago
Thanks for your feed back we are very sorry that on this occasion we have not been absle to provide you with a top service.
We have emailed you a discount code to use by way of an apology should you wish to use us again.
Many thanks and again apologies.
Sales Team
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.