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Equine Essentials Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/equine-essentials-direct | Feefo

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Trusted Customer

Feefo Verified

10 years ago

What Trusted Customer said about Equine Essentials Direct:

poor service

I received an email confirming my order and that it was being processed with expected delivery in 2-5 days, a week went by and I hadnt received anything. I telephoned them and they said that the item...

Date of purchase: 04/10/2016

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TC

Trusted Customer

Feefo Verified

Amersham

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Prompt, easy and without glitches!

The service was quick, with regular updates on the delivery of my goods and where to collect.

Product reviews

Date of purchase: 04/19/2016

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TC

Trusted Customer

Feefo Verified

High peak

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Fly spray

Service excellent very quick loved it. 😀

Date of purchase: 04/13/2016

0

TC

Trusted Customer

Feefo Verified

west yorkshire

10 years ago

What Trusted Customer said about Equine Essentials Direct:

My order was to be delivered fri but wasnt untill the mon someone was waiting in thats why i changed it and said to be left by the bins if nobody in to receive parcel

Laura

Equine Essentials Direct

10 years ago

Many thanks for your review.

We are sorry that your experience was bad but if you leave instruction for the product to be left in a specific place there is no need to have someone wait in for the parcel as the courier will leave in the set place as they did for you on the Monday.

Many thanks

Product reviews

Date of purchase: 04/16/2016

0

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Trusted Customer

Feefo Verified

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Great Service

Very quick and safe delivery of parcel.

Product reviews

Date of purchase: 04/04/2016

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Trusted Customer

Feefo Verified

10 years ago

I would recommend Equine Essentials Direct, their prices were competitive and the website was easy to use.

Product reviews

Date of purchase: 04/03/2016

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Trusted Customer

Feefo Verified

Stockport

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Great

Product reviews

Date of purchase: 04/04/2016

0

TC

Trusted Customer

Feefo Verified

The Costa del Woodford Green

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Good service, price and delivery. Can't ask for much more!

very easy website to negotiate which enabled me to find the right type of rug that I was looking for with ease. Ordering was, once again, very easy and the delivery charge was reasonable. The parcel...

Date of purchase: 03/23/2016

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Trusted Customer

Feefo Verified

10 years ago

What Trusted Customer said about Equine Essentials Direct:

not impressed initially, but everthing went smoothly on the 3rd attempt.

my order was quit urgent by the nature of its purpose ,but unfortunately I didn't receive until two weeks later after getting back in touch twice ,the currier was at fault I think initially .

Laura

Equine Essentials Direct

10 years ago

Hi

Many thanks for your review. Further to our conversations the courier attempted to deliver 3 times but due to your large gates they were unable to access your property. Once we had instruction to let the courier throw it over the gate the parcel was delivered within 2 days. As advised with further orders we would strongly recommend where it's feasible that you leave a note when you order advising delivery instructions so that you do not experience delays in the future.

Many thanks

Laura

Product reviews

Date of purchase: 03/09/2016

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TC

Trusted Customer

Feefo Verified

10 years ago

What Trusted Customer said about Equine Essentials Direct:

Unsatisfied

I cannot give an accurate review as I haven't received the boots yet even though I'm receiving emails saying I have and I've to leave feedback...

Laura

Equine Essentials Direct

10 years ago

We are very sorry that you have had to leave bad feedback.

We are working extremely hard to get the stock levels corrected on our website and hope this to be sorted very shortly. We do try to let people know as soon as possible if something is out of stock or not available, and in this case following our initial email to you about the boots, and having to get an alternative pair from the supplier this is what caused the delay.

Once again we are very sorry and apologise for inconvenience caused.

Date of purchase: 03/06/2016

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