Was told my breeches were not in stock but they would inform me of their delivery status. I have not been updated despite emailing asking where they are
Laura
Equine Essentials Direct
9 years ago
Apologies for the lack of communication. We did let you know the order had been cancelled.
Many thanks
Sales
Date of purchase: 05/03/2016
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Feefo Verified
9 years ago
Goods never arrived money taken from my account
Product reviews
Laura
Equine Essentials Direct
9 years ago
Hi Emily
We are very sorry you had this experience, although in our defence I would say, with any click and collect service it would be usual for an email to be sent from the seller to you or a buyer to advise that the item was available for them - you arrived without this email being sent which also meant the staff in the shop had not been notified that there was a click and collect order for you - which is where the confusion came in.
By the time we had notified you (which was within our specified 3-5 working day criteria) you had already decided to cancel the order and get a refund - which we issued straight away.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
Many thanks