Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Electricpoint.com Reviews

https://www.electricpoint.com
Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

1,597

119

13

12

43

1,784

ratings over the past year

Displaying all 7,577 reviews
Trusted Customer
9 years ago
Date of purchase: 12/21/2015
Terrible!! Mid December to mid Jan I was left with only partial heating thanks to EP
I ordered two panel heaters around 17th December. They arrived and one was faulty. To cut a very long story short, it took me several e-mails, and phone calls, and considerable stress, plus a few...

Read all
Merchant Logo
Allan
Electricpoint.com
9 years ago
Hello Humaira, as discussed we are entirely at fault here. This is one of those orders where everything that can possibly go wrong has gone wrong but it is of course no excuse. I do hope our offer too you in light of your situation goes towards redeeming Electricpoint somewhat. This certainly isn't our normal service. Kind Regards, Allan
Trusted Customer
9 years ago
I am happy to say that despite the order being a poor experience, as soon as I contacted Allan/Electripoint to raise my disappointment they responded in an extremely prompt, considerate, apologetic and professional manner. I am very happy with the way this has been resolved, and feel reassured that actually customer service/satisfaction is of utmost important to this company, and that my experience was an unusual circumstance rather than how they normally treat customers. Thanks for concluding this in such a positive manner Allan. Best regards.
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/07/2015
Dimplex girona
Very good!
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/15/2015
One wrong item was sent with order, was easier and quicker for me to buy correct one locally, as it was a low priced item, than to get it replaced. Otherwise service and delivery were very good.
Merchant Logo
Allan
Electricpoint.com
9 years ago
Apologies for that Peter, let me know if we an make it up too you in the future... Kind Regards, Allan
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/18/2015
Initial telephone enquiry regarding product was good- promptly answered. buying online straightforward, and price reasonable. delivery was prompt. either product could have been a little cheaper or...

Read all
Product reviews

0
Share
DY
Damian Young
9 years ago
Date of purchase: 12/16/2015
What Damian Young said about Electricpoint.com:
Item Received Broken
The item I ordered did arrive via courier in good time and was the correct item. Upon opening the packaging which consisted of bubble wrap only. The item a strip light diffuser was smashed and...

Read all
Merchant Logo
Allan
Electricpoint.com
9 years ago
Good Morning Damian, I have just found your email dated 17th December, I can only apologise it looks like it has been missed we had an extremely busy period leading up to Christmas, which is no excuse really. I will resolve this for you now. I would hope you give us another chance in the future... Kind Regards, Allan
DY
Damian Young
9 years ago
Many thanks for the refund Allen although a more prompt reply would have been welcomed.
Merchant Logo
Allan
Electricpoint.com
9 years ago
Welcome Damian, sorry it took so long.
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/14/2015
Efficient and prompt
Product reviews

0
Share
BM
Bruce McDowall
9 years ago
Date of purchase: 12/09/2015
What Bruce McDowall said about Electricpoint.com:
good honest product
Excellent
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/11/2015
Very poor service
Incorrect item delivered, waiting 5 weeks for replacement, still not arrived
Merchant Logo
Allan
Electricpoint.com
9 years ago
Hello Matt, firstly apologies for this. MK initially sent us the wrong product (we should have picked up on this but we didnt) and we are still waiting on the right product... I have just chased MK they are advising delivery on Wednesday 27th January. MK make a great product but like everyone else seem to be carrying less and less on the shelves these days. I am sorry for the trouble you have had with this. Kind Regards, Allan
Trusted Customer
9 years ago
Hi Allan I emailed on 18th asking if delivery could be to another address as we have finished working at the original site, but have not had a reply (now 26th)....
Merchant Logo
Allan
Electricpoint.com
9 years ago
Hello Matt, I have your email this will be actioned. I have also just double checked with MK your 1 module frontplate will be delivered here today so we will do the exchange tomorrow if that is agreeable? Kind Regards, Allan
Trusted Customer
9 years ago
Great. Thx
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/23/2015
Good, efficient service
Ordered and collected the same day, so great services. And the product works well too.
Product reviews

0
Share
Trusted Customer
9 years ago
Date of purchase: 12/14/2015
Great sevice
Quick delivery will use them again.
Product reviews

0
Share
Not received a review invite?
About Electricpoint.com
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
Read all
0203 994 5470
Units 9 & 10, Ramac Way, London, Greater London, SE7 7AX, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Electricpoint.com
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.