Poor, only part order dispatched, phoned up to chase rest of order, someone was supposed to call me back, still waiting 3 weeks later, no refund, hence only 1 star. Been holding off giving a poor...
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Nick
Electricpoint.com
1 year ago
We're truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide. We apologise for the delay and lack of communication. We will prioritise resolving this issue for you and a member of our team will contact you today in this regard, including processing any necessary refunds. Thank you for your patience, and we appreciate your feedback as it helps us improve.
Thank you for the excellent feedback! We're thrilled to hear that you had a positive experience. If there's anything else we can assist you with, please feel free to let us know. We appreciate your support!
Thank you so much for your positive feedback! We're glad to hear that you're happy with our service. If you have any questions or need further assistance, feel free to contact us. We appreciate your support!
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Trusted Customer
1 year ago
Date of purchase: 05/20/2024
Nick
Electricpoint.com
1 year ago
Thank you for your order and for taking the time to rate our service, it’s greatly appreciated.
On email they're we're great but I'd trued calling a couple of times and no one answered. If they jad, they would have got 5/5
Nick
Electricpoint.com
1 year ago
Thank you for your feedback. We're glad to hear that you had a positive experience with our email communication. We apologise for any inconvenience caused by not being able to reach us by phone. We are available Mon-Fri 07:30-17:00. We try to answer every call however lines can get busy and we are only a small team, but we will look to improve our phone support so that we can better assist you in the future. If you have any further questions or concerns, please feel free to get in touch. We appreciate your feedback and your business.
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Trusted Customer
1 year ago
Date of purchase: 05/20/2024
Nick
Electricpoint.com
1 year ago
Thank you for your order and for taking the time to rate our service, it’s greatly appreciated.
Thank you for your fantastic feedback! We're thrilled to hear that you found our prices competitive and our delivery super fast. We aim for excellence, and we're delighted to have met your expectations. If you ever need anything else or have any questions, feel free to get in touch. We appreciate your support and the opportunity to serve you!
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Trusted Customer
1 year ago
Date of purchase: 05/22/2024
Quick, easy and fast
Nick
Electricpoint.com
1 year ago
We're delighted to hear that your experience eith Electricpoint was a positive one. Thank you for choosing us. If you have any further needs or questions, feel free to contact us. We appreciate your support!
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Paul Jon Garrett
Biggleswade
1 year ago
Date of purchase: 05/23/2024
What Paul Jon Garrett said about Electricpoint.com:
Excellent
Nick
Electricpoint.com
1 year ago
Thank you for the excellent feedback! We're thrilled to hear that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.