We’re still awaiting delivery of the fan as Parcelforce said they tried to deliver it Friday & today & no one was available which was a lie as we were both here waiting for the delivery ! On both...
Read all
Nick
Electricpoint.com
1 year ago
I am very sorry to hear that Parcel Force failed to deliver your order correctly. Drivers are indeed instructed to leave a card in cases where the recipient is not available to take delivery, or, where a delivery attempt was not made they are supposed to inform us as the sender so that we can intervene. I can only apologise on behalf of Parcel Force in this instance. I am pleased to see that your order has since made its way to a local Post Office and been collected. Please be assured that had we been aware of the issue we would have resolved this quickly for you.
Easy online ordering, product dispatched the same day. Unfortunately Parcelforce claimed they could not find my address! So I had to wait until over the weekend for it to be delivered. Strangely,...
Read all
Nick
Electricpoint.com
1 year ago
Thanks for your feedback regarding this order, I am sorry to hear that Parcel Force muddied the waters a little and hope that the delay did not cause you too much inconvenience. Thanks for not marking our rating down as a result. Hoping the delivery glitch won't put you off from dealing with Electricpoint in the future.
Product reviews
0
Share
Trusted Customer
1 year ago
Date of purchase: 05/28/2024
Helpful staff
Nick
Electricpoint.com
1 year ago
Thank you, we are glad to hear that you had a good experience dealing with our team - we are always pleased to have the opportunity to prove that there are real people holding it all together behind the web store!
Fast delivery, web site was easy to use and clear. A great service.
Nick
Electricpoint.com
1 year ago
Thank you, glad to hear that we provided a great service here. Especially pleased to hear your comments about our web site as we work really hard to provide an intuitive and hassle free experience.
Helpful on the phone & very quick to send out...
Parcelforce not so helpful with delivery I'm afraid, but got there in the end
Nick
Electricpoint.com
1 year ago
Thanks for the feedback. Really pleased to hear that you had a good experience with our team on the phone and that we got the order out nice and quickly, however disappointed to learn that Parcel Force were a weak link here. We hope that the delayed delivery did not cause you too much inconvenience - thank you for not punishing us with a lower rating and hope to deal with you again.
Product reviews
0
Share
Trusted Customer
1 year ago
Date of purchase: 05/24/2024
Nick
Electricpoint.com
1 year ago
Thank you for orderering from us and for taking the time to review our company. We look forward to being of service to you again sometime.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.