Wir haben ein nicht Namibia taugliches Fahrzeug bekommen, dessen Wassertank nach einer Woche kaputt ging, der Kühlschrank fiel nach einer weiteren Woche aus und die Mikrowelle fiel aus dem Regal und...
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Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to supply us with your feedback.
We believe the Supplier has been in contact with regards to the discomfort you experienced on your trip. As you are aware Namibia is predominantly an arid desert region and certain restrictions are placed on the type of use with regards to mobile homes to ensure the safety of the passengers, regardless of where the vehicle was manufactured. The hole in the tank was caused by sharp rocks in the areas covered during the trip and is unfortunately not something that the Supplier can foresee. The Supplier is currently investigating the equipment coming loose to ensure this does not happen again.
With regards to the holding deposit, as per the Terms and Conditions of the selected Supplier, these are released within 21-30 working days and has already been actioned by them on day 20.
We trust this clears up your concerns
Kind Regards
The Drive South Africa Team
Date of purchase: 10/03/2017
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Trusted Customer
Feefo Verified
8 years ago
Good rates and made sure everything was ready for pick up.
Date of purchase: 10/06/2017
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Trusted Customer
Feefo Verified
Durban
8 years ago
What Trusted Customer said about Drive South Africa:
I did not receive a refund on the one day = R1 275.00
Secondly, I paid for all the toll fees to avoid billing charges and I have been again charged for all the tolls = R269.52 plus R53.84
Hence I...
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Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to Supply us with your Feedback.
We are attending to your query regarding the refund and will revert once we have received further details.
With regards to your Toll query. In the areas you covered during your rental, you went through both Toll booths as well as E-toll Gantries. Toll booths require you to stop and pay on the spot whereas with the eTolls it is an overhead system that registers all vehicles that passes through. These are in addition to the normal toll fees and are billed to you by the Supplier. All drivers are by law required to pay eTolls whether the vehicle is fitted with an E-Tag or not. Kindly refer to the insert below as well as The South African Road Agency Limited’s website should you have any further queries regarding these tolls and how they are administered: http://www.nra.co.za/
We trust this clears up any confusion.
Kind Regards
The Drive South Africa Team
Date of purchase: 10/23/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
Getting the order right but wish they could put in special requests to the rental companies when we ask for it
Date of purchase: 10/12/2017
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Trusted Customer
Feefo Verified
Johannesburg
8 years ago
What Trusted Customer said about Drive South Africa:
On arrival at East London Airport the Agent did not have the voucher, though the booking was done one week early. When one book for the vehicle this extra cost for tyre and hail damage taken as...
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Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to supply us with your feedback.
Unfortunately we are not able to add the Tyre & Windscreen Waivers to our rentals as they need to be settled with the Supplier directly, but we do indicate the pricing in our correspondence and the costs are also set out on our vouchers.
All Car Rental confirmation vouchers are sent to our clients prior to collection as the Suppliers do not carry copies of these. We would like to apologise for the delay you experienced and have confirmed with the branch that your arrival was 4.5 hours prior to the allocated collection time. The branch was therefore not ready for handover but assisted to accommodate your earlier collection time.
Kind Regards
The Drive South Africa Team
Date of purchase: 10/20/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
The agents were pleasant and very helpful and responded quickly to my requests. Sadly Bidvest gave me a car which the charging point did not work.
Product reviews
Date of purchase: 10/20/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
