Drive South Africa just didn't deliver the service I'd paid for. The car was provided by a third company (called Britz) and it was in very bad condition. The day after the car pick-up the air...
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Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to provide us with your feedback.
We are an Online Booking Agent and source the best vehicles at the best rates from our various Suppliers. There may from time to time unfortunately be unforeseen mechanical and/or other issues that affect the vehicle with no way to predict these until they occur.
In this instance the Supplier will refund the money and would have requested all receipts upon return of the vehicle.
We apologise for the level of Roadside assistance received from them and will be following up. This is the first time we have been made aware of any issues pertaining to the rental and we urge all our clients to contact us during the rental if they are experiencing any problems with assistance from the Supplier to enable us to act accordingly.
Kind Regards
The Drive South Africa Team
Date of purchase: 02/09/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
QUICK, EASY AND HASSLE FREE
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you! We're so happy to hear that you were pleased with our services.
Product reviews
Date of purchase: 02/05/2018
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Trusted Customer
Feefo Verified
8 years ago
Wir haben im Oktober 2018 für mehr als zwei Wochen ein Wohnmobil gemietet und ohne Beanstandungen zurückgegeben. Auf die Frage nach vier Wochen, wann denn mit der Rückgabe der Kaution zu rechnen sei,...
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Elzanne
Drive South Africa
8 years ago
Thank you for Supplying us with your feedback.
We have contacted our Supplier and can advise that the deduction against your deposit was for the break pads that had to be replaced as a result of break driving and/or heavy breaking. They are waiting on final inspection results from their mechanics and will be in contact with you regarding the outcome.
Kind Regards
The Drive South Africa Team
Date of purchase: 10/17/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
The booking process was user friendly and stress free. Acquiring the vehicle at my requested location was easy and the staff treated me with kindness.
Second hire with First, efficient service and good cars hired.
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you so much for your review. We're so happy to hear that you are pleased with our services. Have a lovely weekend. The Drive SA team
Date of purchase: 01/31/2018
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Trusted Customer
Feefo Verified
8 years ago
The internet system keeps on breaking down and the consultants are not helpful if you dont have a reference number as I was a first timee to use the service, I was clueless on what I should have and...
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Elzanne
Drive South Africa
8 years ago
Thank you for giving us the chance to respond.
As per our email correspondence we apologise for the slight inconveniences while requesting your booking through our website. It seems the system didn't generate a reference number for your enquiry. Unfortunately this does happen from time to time, but in these instances we create a manual enquiry from our side.
There should however not have been any delay or change in the service you received.
We are pleased to see that you were assisted by one of our friendly consultants in the end and that the rental process went smoothly from there.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
