Drive SA gave great service however the service provider did not. money has been deducted from my account and I still have no idea why this is the case. No communication received from them to date.
Elzanne
Drive South Africa
8 years ago
Thank you for taking the time to supply us with your feedback.
We have requested your Rental Invoice with the breakdown of any additional charges from the Supplier and will be in contact as soon as we have received it.
We apologise for the delay in receiving this documentation from the Supplier.
Kind Regards
The Drive South Africa Team
Date of purchase: 02/22/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
I always receive prompt and efficient service, and I do recommend them to family, friends and colleagues.
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you for your review. We're happy to hear that you are pleased with our services.
Date of purchase: 02/21/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
we await responses to some outstanding issues before we rate this fully and accordingly are posting this anonymously
two key issues
1 the car we booked online turned out to be something more...
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Elzanne
Drive South Africa
8 years ago
We have received your feedback and apologise for the experience you had with our Supplier while driving their rental vehicle.
Unfortunately as this is the first time we have been advised of any problems, or received any feedback pertaining to the rental, we were not in a position to assist.
We would have actioned this immediately and would have been able to offer possible alternative solutions.
With regards to the unsuitable initial vehicle booked, we can confirm that the vehicle was paid for and confirmed as per the Renter's enquiry submitted on our website.
A query has been logged with the Supplier with regards to the charges and we will be in contact once we receive their response.
Kind regards
The Drive South Africa Team
Product reviews
Date of purchase: 02/20/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
I sent them an email about the service I got from Europcar and they did not even bother to respond, so may be in future they can try to respond to such emails to improve their service.
Elzanne
Drive South Africa
8 years ago
Thank you for providing us with your feedback on the service received from the Supplier.
We will follow up with their Customer service team regarding your complaint and urge them to respond accordingly.
We apologise for any inconveniences caused by the delay.
Kind Regards
The Drive South Africa Team
Product reviews
Date of purchase: 02/19/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
booking was easy and the car provided was classy
had a great travelling
Date of purchase: 02/19/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
Todo ha funcionado correctamente. Servicio atento y profesional, coche limpio y correcto con mi petición.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
