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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,836 reviews

Trusted Customer

Feefo Verified

4 years ago

My order went astray but replacement quickly arranged by Dobies team.

After an order for bulbs went astray with the couriers I had to speak to Dobies customer services. They were able to get the delivery to me the next day so saved the day and my weekend planting...

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that your original order was lost in transit, we are pleased to hear that you were able to contact our experienced Customer Service Team who were able to resolve this efficiently for you. We appreciate your feedback. Kind Regards, Dobies

Christina Faraday

Feefo Verified

4 years ago

What Christina Faraday said about Dobies:

Plants arrived in good condition, a little later than anticipated but that's due to the season!

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that your plants arrived in poor condition, we apologise that they arrived later than originally expected but we appreciate your understanding. Kind Regards, Dobies

Steve France

Feefo Verified

GATESHEAD

4 years ago

What Steve France said about Dobies:

New Garden Furniture for the caravan

Very good quality product and good service from the seller.

Amy

Dobies

4 years ago

Thank you for your wonderful review! We are pleased to hear that you are delighted with the quality of your new garden furniture and we appreciate your feedback. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

Tiny strands in dried out peat

Three “Bare root plants” were not what I would call either roots or plants. I received three tiny little strands about two inches long that were the thickness of embroidery silk. They arrived in a...

Amy

Dobies

4 years ago

Thank you for your review. We sincerely apologise for the poor condition your order arrived in, we have emailed you directly in relation to this and we are sorry for any disappointment and inconvenience caused. Kind Regards, Dobies

Trusted Customer

4 years ago

I am very pleased with the response from Dobies. The customer service deserves five stars. I hope that my replacement bare roots are of a better quality - but would offer my thanks to Dobies for trying to resolve the issue.

Trusted Customer

Feefo Verified

4 years ago

Good service

Bulbs ordered and delivered when expected. Hopefully they will grow!

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments and are pleased to hear you are happy with our service. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

helpful and friendly. found what I needed.

Helpful, friendly staff bith in the shop and cafe.

Amy

Dobies

4 years ago

Thank you for your review. We appreciate your feedback. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

Excellent service with plants delivered in good order

Very happy with my purchase of two plants which were delivered so well and are now looking so good!

Amy

Dobies

4 years ago

Thank you for your wonderful review! We appreciate your feedback and we are happy to hear that your plants were of a high quality and are thriving. Kind Regards, Dobies

Jim Dempsey

Feefo Verified

Hamilton

4 years ago

What Jim Dempsey said about Dobies:

I received the seeds I ordered and I am very happy with my purchase, I never received the free seed tin I was promised which has gone astray or has it been sent. That is why I have only scored a two...

Naomi

Dobies

4 years ago

Thank you for taking the time to leave your review. I am sorry if the free Seed Tin was not received. I can see we have since sent the Tin to you free of charge and apologise for any inconvenience.

Jim Dempsey

4 years ago

Thank you very much for resolving the issue. Much appreciated.

Jim Dempsey

4 years ago

Issue resolved

Les Reeves

Feefo Verified

4 years ago

What Les Reeves said about Dobies:

Initially there was no information as to when the Apple tree I ordered would arrive. After several weeks I e mailed Dobies asking for more information. I received a prompt reply with the information...

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that you did not have the required information when you initially replaced your order however we are pleased to hear our Customer Service Team were able to resolve your enquiry and provide you with accurate information. Kind Regards, Dobies

Eric Morgan

Feefo Verified

4 years ago

What Eric Morgan said about Dobies:

Appalling delivery service

Still waiting (24th Jan) for Dobies dispatch notice dated 13 Jan. No wonder plants usually arrive dead!

Amy

Dobies

4 years ago

Thank you for your review. We are sorry that your order has been some time in transit, we have tracked this for you and can see that it is showing as delivered on 24th January to a safe place. We hope that your order has been well received but if not please do get in touch with our Customer Service Team direct who can look into this further for you. Apologies for the inconvenience caused. Kind Regards, Dobies

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