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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,844 reviews

Carole Shaughnessy

Feefo Verified

4 years ago

What Carole Shaughnessy said about Dobies:

Ordered a hedgehog house before they hibernate. Have only just received it. So it's no good for this winter, hopefully next winter.

Amy

Dobies

4 years ago

Thank you for your review. Unfortunately due to an issue with our supplier and a high demand we did have to delay the despatch of our hedgehog houses and we can only apologise for the disappointment this may have caused. We were sending out delay emails to our customers to inform them of the delay and querying if they would like to cancel and we apologise if you did not receive this. We appreciate your comments and take your feedback on board. Kind Regards, Dobies

Catherine Flitter

Feefo Verified

4 years ago

What Catherine Flitter said about Dobies:

Very prompt delivery, good communication and well packed product

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Dobies

John Stopher

Feefo Verified

4 years ago

What John Stopher said about Dobies:

Easy to choose and order. Prompt delivery and arrived in first class condition.

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we are pleased to hear you are happy with all aspects of the service received. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

Good quality plants.

The raspberry canes arrived very well packed and were large and strong plants. I was pleased with the good, strong root systems.

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments and are pleased to hear you are happy with our service. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and we are pleased to hear that the root system is strong. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

Great service and prompt delivery. Ordered for my father in law at the beginning of lock down 2 years ago and he was so happy with the quality of fruit and veg that he keeps coming back with more...

Amy

Dobies

4 years ago

Thank you for your wonderful review! We are pleased to hear that you are happy with the service received and the speed of delivery. We are delighted that we have become your company of choice for your fruit and veg orders and we appreciate your feedback. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

Outstanding

Communication is excellent, products and offers are amazing and quality is also very high

Amy

Dobies

4 years ago

Thank you for your wonderful review! We are pleased to hear that you are happy with the communication that you have received throughout your order and the high quality of products available. We appreciate your feedback. Kind Regards, Dobies

Trusted Customer

Feefo Verified

4 years ago

great customer service. Goods ordered were outstanding quality

Problem with courier which Dobie's cleared up very promptly. Worth the few pence more.

Amy

Dobies

4 years ago

Thank you for your wonderful review! We are sorry to hear that you had an issue with the couriers but are pleased to hear that we were able to resolve this for you efficiently. We appreciate your great comments. Kind Regards, Dobies

Jill French

Feefo Verified

Bristol

4 years ago

What Jill French said about Dobies:

Good product but on line service a little lacking. Disappointed.

It was so difficult to order on line I had to ring customer services. Even although I was an existing customer I had to rejoin. Although I was aware I might need another password I had not expected...

Amy

Dobies

4 years ago

Thank you for your review. We updated our website and our ordering system and as a results all customers who did not have an active order were required to set up a new account and we apologise for any inconvenience this may have caused. Now that it is set up you should be able to use your new account without any problems. Kind Regards, Dobies

Ruth Blake

Feefo Verified

Devon

4 years ago

What Ruth Blake said about Dobies:

They haven't got a clue

Customer service is useless. I was supposed to be getting 3 apple trees delivered in Oct/Nov 21. I got an email stating that due to blah blah blah delivery would be ON 6th Dec. Ok, fair enough. I...

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that you were disappointed with the service received. Sometimes due to reasons outside of our control our live products are delayed and we apologise for this. We are sorry to hear that there was some confusion in relation to when you order was due to be delivered and for any conflicting information you were given. We appreciate your feedback and will pass on your comments. Kind Regards, Dobies

Geoffrey Thorne

Feefo Verified

Calne, wilts

4 years ago

What Geoffrey Thorne said about Dobies:

product excellent, delivery first class

Delivery 3--4 wks later would have been ideal

Naomi

Dobies

4 years ago

Thank you for your valued feedback. Potatoes are sent within 21 days of being ordered so apologies if they have arrived earlier than required. We do appreciate you taking the time to leave your comments.

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