Ordered seed potatoes, did not arrive, spoke to courier and the address was incomplete, gave full address but informed two days later courier lost package. Phoned dobies who checked my address on...
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Hannah
Dobies
4 years ago
Thank you for your feedback. I am glad to hear this issued was resolved. If there is anything else we can assist with, please do let us know. Kind regards Beccy
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Alison Stocker
Feefo Verified
West Sussex
4 years ago
What Alison Stocker said about Dobies:
Good company to use
Good service, good supplier - seeds arrived in good times me along with instructions.
Hannah
Dobies
4 years ago
Thank you for your feedback. I am sure you will be delighted with the results. Kind regards Beccy
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David Fletcher
Feefo Verified
B74 3QX
4 years ago
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What David Fletcher said about Dobies:
Very disappointed
I complained about the state if these plants when they were delivered, I was assured that they would be fine and would recover, So I planted them in individual pots, I am sorry to say that as of yet...
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Naomi
Dobies
4 years ago
Thank you for leaving your review. I am sorry to hear of your disappointment with the Strawberry plants. These plants were sent as dormant bare root plants so will look a little sad on arrival. Once potted up they should start to show signs of growth during the Spring. Please see how they go and if there are any problems please contact our customer service department. Kindest regards, Naomi, Dobies Customer Care.
DF
David Fletcher
4 years ago
Thank you Naomi for coming back so quickly, I shall do as you say
Thanks.
Hannah
Dobies
4 years ago
Thank you for your response. Please do let us know if we can be of any further assistance. Kind regards Beccy
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Trusted Customer
Feefo Verified
4 years ago
Love this company!
Their service is always great. Their customer service dept. really helpful.
Naomi
Dobies
4 years ago
Thank you for leaving your review. It is great to know your are always happy with our service and you have found our customer service helpful. We do appreciate you taking the time to leave your valued feedback. Kindest regards, Naomi, Dobies Customer Care.
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Trusted Customer
Feefo Verified
4 years ago
Very good range of seeds and accessories. Quick delivery
Dobies have a website that is easy to navigate. The seeds arrived quickly and were well packaged. They also have a really good range of seeds and accessories and useful advice
Emily Evans
Dobies
4 years ago
Thank you for your amazing feedback. We are so happy to hear your order was received safely and you are pleased with the service and selection we offer. We appreciate you taking the time to provide us with your feedback and truly appreciate your custom with us.
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Pamela lambshead
Feefo Verified
4 years ago
What Pamela lambshead said about Dobies:
No comment it is non growing season
Not a lot to say really it is that time of year when plants are dormant, I just hope it wakes up in the spring even if the growing season is not that long this year and fruit may be limited!
Emily Evans
Dobies
4 years ago
Thank you for feedback. We appreciate you taking the time to provide us with your feedback and completely understand that reviewing dormant fruit trees is hard until they have grown and produces. We would love to hear back from you with an update after your tree has come out of dormancy and grown.
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Lynn Hart
Feefo Verified
4 years ago
What Lynn Hart said about Dobies:
Good service and posted on time. correspondence brilliant.
Emily Evans
Dobies
4 years ago
Thank you so much for your fantastic review. We are delighted that you were pleased with our service and received your order safely. We truly appreciate you taking the time to provide us with your feedback.
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Trusted Customer
Feefo Verified
4 years ago
Unsatisfactory
Placing he order was fine, delivery by Hermes was awful.
Emily Evans
Dobies
4 years ago
Thank you for your feedback. We are happy to hear that you found our ordering service easy to use and your order was received safely in the end. We apologise for the delay that occurred with your delivery and can confirm an escalated complaint was made to your local depot regarding the delivery to improve their service. Hopefully this will help with any deliveries you receive through Hermes in the future. We appreciate your patience and are glad we were able to assist with courier communication to get the parcel delivered to you.
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Ian OConnell
Feefo Verified
4 years ago
What Ian OConnell said about Dobies:
GOOD SERVICE
Emily Evans
Dobies
4 years ago
Thank you so much for your fantastic review. We are delighted that you were pleased with our service and received your order safely. We truly appreciate you taking the time to provide us with your feedback.
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John Storey
Feefo Verified
4 years ago
What John Storey said about Dobies:
When try to place an order on line I can't get in
The tubers were much smaller than expected from Dobies and one tuber was rotten
Emily Evans
Dobies
4 years ago
Thank you for your feedback. We have checked our begonia tubers and they meet our size expectations for each variety. People often expect these tubers to be large, but the smaller tubers are expected to perform just as well as the larger ones. We do guarantee that our tubers will produce flowers this year, and they can then be lifted at the end of the season and stored in a dark, dry place for the following year. Our begonia tubers will go onto increase in size and flower the following year, bringing you wafts of stunning colour to your garden. We appreciate you taking the time to provide us with your feedback. We ask that you plant the tubers as planned as we are confident these will flower and produce amazing displays for you as you hope. If you have recieved a damaged tuber, please send images of this to our customer services team who will be able to resist and offer a resolution to you.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.