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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

4 years ago

Excellent plants.

Notified when plants were sent. Plants arrived in good condition, just a few loose leaves in amongst the plants. Would thoroughly recommend Dobbins and will buy from them again. Since potting the...

Emily Evans

Dobies

4 years ago

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for and your order was received in good condition. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process and are delighted that you would recommend us! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

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Trusted Customer

Feefo Verified

4 years ago

Good quality plugs

Easy to order - clear information. Delivered on time

Emily Evans

Dobies

4 years ago

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.

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JO

Juliet Oreilly

Feefo Verified

4 years ago

What Juliet Oreilly said about Dobies:

Poor service

Very poor, their sister site Sutton's had a price reduction and then said it was an error and not being honoured. But I had to contact them to get the correct refund, not good at all

Emily Evans

Dobies

4 years ago

We are sorry for the issues that occured with your order, this certainly does not align with our high standards of service, and we apologise for the disappointment caused. Unfortunately, an extremely rare technical error occured with one of our listings, as soon as we became aware of the issue, we rectified the pricing and contacted you to confirm the mistake. Whilst we appreciate your disappointment, we cannot supply the product at the price incorrectly offered at the time the order was placed sadly. Your comments have given us valuable insight into the services that we provide and those that need improvement, and we will take your feedback onboard. We sincerely thank you for taking the time to share your thoughts with us.

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Trusted Customer

Feefo Verified

4 years ago

I ordered plug plants and they arrived in really great conditions

Emily Evans

Dobies

4 years ago

Thank you for your amazing feedback. We are so happy to hear your order was received safely and you are pleased with the service we offer and the quality of our plants. We appreciate you taking the time to provide us with your feedback and truly appreciate your custom with us.

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DN

DEREK NOBBS

Feefo Verified

4 years ago

What DEREK NOBBS said about Dobies:

Dependable supplier of seeds and plants.

Their range of plants seeds and shrubs with the varieties on offer make Dobies a good starting point for stocking the garden. I have been a customer of Dobies for nearly 50 years and their mail order...

Emily Evans

Dobies

4 years ago

Thank you for five stars and for such a lovely review! We are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in the highest quality plants and try to offer a large range of varieties for all gardening schemes. We love to provide our lovely customers with multiple ways to order to ensure our products are accessible to all and are delighted to hear you love our mail ordering. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

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CL

Carol Lane

Feefo Verified

4 years ago

What Carol Lane said about Dobies:

A reliable company who dealt with the order quickly.

The order was dealt with straight away and arrived ready to plant

Emily Evans

Dobies

4 years ago

Thank you for your amazing feedback. We are so happy to hear your order was received safely and you are pleased with the service we offer. We appreciate you taking the time to provide us with your feedback and truly appreciate your custom with us.

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Trusted Customer

Feefo Verified

4 years ago

Good value, efficient packing and friendly delivery

Emily Evans

Dobies

4 years ago

Thank you for your amazing feedback. We are so happy to hear your order was received safely and you are pleased with the service we offer. We appreciate you taking the time to provide us with your feedback and truly appreciate your custom with us.

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Trusted Customer

Feefo Verified

4 years ago

Attention to detail could improve

The products in the particular order were mostly fine and sent promptly. However the centurion onions were not in brilliant condition, though most are usable, and some of the garlic was diseased and...

Emily Evans

Dobies

4 years ago

Thank you for taking the time to provide us with your feedback. It is not every day that we receive feedback such as yours which provides us with constructive insight. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide and those that need improvement, and we will take your feedback onboard. We sincerely thank you for taking the time to share your thoughts with us. We always want to hear from our customers if any problems occur with their products and have a lovely customer service team who are always happy to assist in any way they can to ensure you are completley satisfied with your order. If you ever have issues with the condition of a product on arrival, please let us know and contact our customer services team, they will be happy to resolve any issues you may have.

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LS

lesley salisbury

Feefo Verified

4 years ago

What lesley salisbury said about Dobies:

everything from the ordering and keeping me informed about the order.

Emily Evans

Dobies

4 years ago

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.

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Trusted Customer

Feefo Verified

4 years ago

Good quality, reliable service

Deliveries were on time or else I was kept informed of any delays. All products were good quality.

Emily Evans

Dobies

4 years ago

Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to provide you with what you were looking for. We indeed take pride in maintaining clear and detailed communication between us and our lovely customers during the ordering process. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. We hope you’ll visit us again soon. Have a wonderful day!

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