Thank you for your 5 star review, we are so pleased to hear you found the order process easy and the items arrived in the promised time. We are so grateful for the time you have taken to share your review. Kindest regards, Meg. Dobies customer services.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Poor response to unlabelled plant delivery
I purchased a fairly expensive plant which was fine, and delivery good. However there was no label on the plant. I queried whether this was a policy or a mistake - and without a label was the plant...
Read more
Megan
Dobies
4 years ago
Thank you for taking the time to share your review with us. We are sorry to hear your comments and can confirm all of our plants should be delivered with a label or some form of identification, sometimes this can just be small green writing on the lip of the pot itself. We apologise for any inconvenience caused during this order and are saddened to hear you were made to feel you should not have contacted us, we can confirm this is not the impression we strive to provide and we are more than happy to answer any query. Kindest regards, Meg. Dobies Customer Services.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Everything arrived when they said it would and were kept informed of progress
Megan
Dobies
4 years ago
We are so pleased to hear your order arrived in the promised time and we are grateful for the time you have taken to share this with us. Kindest regards, Meg. Dobies Customer Services.
0
Share
DB
Derek Button
Feefo Verified
4 years ago
What Derek Button said about Dobies:
Well packed & in good condition
Emily Evans
Dobies
4 years ago
Thank you for five stars! We appreciate your comments and thank you for taking the time to provide us with your lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Mostly good
This years perennial plugs were great, however the roses I bought may not make it. I dealt with them the day they arrived, and they just seem to be dying.
Emily Evans
Dobies
4 years ago
Thank you for taking the time to provide us with your feedback. We are so happy that you are pleased with the quality of the plug plants received within your order. Customer satisfaction is incredibley important to us and we always want to ensure our customers are happy with their order. Please contact our customer care team directly via phone, email or our website regarding your disappointment with the roses and they will be happy to assist you with a resolution.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Excellent product and service
Excellent product fast delivery nice plants
Emily Evans
Dobies
4 years ago
WOW! We are delighted that we could provide you with an excellent ordering experience with excellent service. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
0
Share
AF
Anthony foster
Feefo Verified
4 years ago
What Anthony foster said about Dobies:
a good company to buy from & will again, A Foster
Hi being as this is a recent order although i have used the slug suppressant i will not know how this will perform , but have used before . the second the mats that keep fruit from spoiling. this i...
Read more
Emily Evans
Dobies
4 years ago
We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
0
Share
Trusted Customer
Feefo Verified
4 years ago
Delivery times too vague for live plug plants being delivered
Emily Evans
Dobies
4 years ago
Thank you for taking the time to provide us with your feedback. Plants are dispatched with the estimated delivery times stated against each variety both in our catalogue and on our website to provide an idea of the date the plants will be in the best possible condition for dispatch to our customers for growing on. Dobies wants to ensure that all of our plants are delivered to you in the best condition for planting and therefore cannot provide an exact dispatch date as this may vary depending on seasonal conditions. We ensure our customers receive a dispatch notification email with their tracking number so once a parcel has left us it can be tracked. Thank you for taking the time to provide us with your feedback, we will take this onboard.
0
Share
DH
Dennis Haynes
Feefo Verified
4 years ago
What Dennis Haynes said about Dobies:
The plants arrived on time but i was disappointed with the condition
The plug plants when they arrived were spindly and had many yellow leaves. I know it is difficult to deliver plants in tip top condition and at a time when they are at their peak. I have given them a...
Read more
Emily Evans
Dobies
4 years ago
Thank you for taking the time to provide us with your feedback. We are so sorry to hear that you are not happy with the quality of plants upon delivery on this occasion, this is very disappointing and certainly not up to our high standards of quality. Customer satisfaction is one of the most important things we strive for, and we always want to ensure our customers are happy with their order. If you are unsatisfied with your plants once they have grown further, please contact our customer care team directly via phone, email or our website regarding your disappointment and they will be happy to assist you with a resolution.
0
Share
AR
Anni e Ratcliffe
Feefo Verified
Dunoon
4 years ago
What Anni e Ratcliffe said about Dobies:
Penstemon
Great plants good price well packed would have no hesitation buying from them again Thankyou very much
Emily Evans
Dobies
4 years ago
WOW! We really do appreciate your comments and thank you for taking the time to provide us with such lovely feedback. We are delighted that we could provide you with an excellent ordering experience with excellent service. This is what we aim for, and we are delighted to hear that we are on the right track. Thank you for taking the time to provide us with your feedback, it truly means the world to us!
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dobies have been international suppliers of quality flower and vegetable seeds, bedding, bulbs, fruit bushes, trees, horticultural tools and products direct to gardeners since 1894. Dobies continues to build its reputation and loyal customers throughout the UK and worldwide.