How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

9,912 out of 9,911 reviews

David Battley

Feefo Verified

4 years ago

What David Battley said about Dobies:

Good quality special offers

Good plants, good price, good delivery - what's not to like?

Amy

Dobies

4 years ago

Thank you for your review, we appreciate your comments. It is always good to hear positive reviews and we pride ourselves in making sure your order is of great quality and arrives as quickly as possible. Kind Regards, Amy, Dobies Customer Care

Bev Coleman

Feefo Verified

4 years ago

What Bev Coleman said about Dobies:

Excellent customer service

Some of the plants I ordered were damaged on receipt (due I suspect to problems with delivery rather than how they were when they were dispatched) however, I contacted them by email straightaway,...

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that your original order arrived in poor condition due to issues in transit. We are pleased to hear that our experienced Customer Service Team were able to resolve this for your quickly and efficiently and we appreciate your great feedback. Kind Regards, Amy

Stephanie Mason

Feefo Verified

4 years ago

What Stephanie Mason said about Dobies:

Great product reasonably priced

I have brought items on several occasions and all items have been value for money

Amy

Dobies

4 years ago

Thank you for your review. We appreciate your repeat custom and we are pleased to hear that you have always been delighted with the products received. Kind Regards, Amy, Dobies Customer Care

Shane Nash

Feefo Verified

4 years ago

What Shane Nash said about Dobies:

The plants are always well looked after - looking forward to planting them.

Amy

Dobies

4 years ago

Thank you for your review. We appreciate your comments and are pleased to hear that you were happy with the plants received and we hope that you enjoy them. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

4 years ago

Good

As good as ever

Amy

Dobies

4 years ago

Thank you for your great review! We appreciate you taking the time to leave us positive feedback. Kind Regards, Amy, Dobies Customer Care

Trusted Customer

Feefo Verified

4 years ago

Lovely strawberry plants

Strawberry plants growing well but bedding plug plants are struggling have lost some already didn’t realise how small they would be. Service and packaging of plants very good from Dobies.

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that your strawberry plants are doing well but do apologise that you were not aware that the lucky dip selection was our smaller plug plants and that they are struggling slightly. We appreciate your comments. Kind Regards, Amy, Dobies Customer Care

PAULINE PRIANO

Feefo Verified

4 years ago

Uploaded media

View all media (3)

What PAULINE PRIANO said about Dobies:

Extremely disappointing

Bought three packs of Surfina. Very poor quality which Dobies offered to replace. The replacements were equally as bad as the originals poor root system, yellowing and dying leaves. The quality comes...

Megan

Dobies

4 years ago

We are ever so sorry to hear your comments, this certainly does not sound like the standard of quality we strive to provide our customers and we apologise for any inconvenience caused. If you would be kind enough to contact our customer care team directly via info@dobies.co.uk we would be more than happy to look into this further with you. Kindest regards, Meg. Dobies Customer Services.

Sue Wilcox

Feefo Verified

4 years ago

What Sue Wilcox said about Dobies:

Begonias

I was a bit disappointed with the plug plants. Some were so tiny they were barely sprouting.

Amy

Dobies

4 years ago

Thank you for your review. These are our smaller plug plants so would need some growing on before planting out but we do apologise if they were even smaller than expected. We hope that they do begin to thrive and you are happy with the results however if you do ever have concerns you can contact our Customer Service Team direct who will be happy to assist you. Kind Regards, Amy, Dobies Customer Care

Joan Kirkpatrick

Feefo Verified

4 years ago

What Joan Kirkpatrick said about Dobies:

Good quality plants

3 lovely clematis in fabulous condition. Arrived in good time. Also mixed perennial plugs, very small and some looked poor but have all picked up nicely once potted on

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with the quality of plants received and that they arrived when expected. We appreciate your comments and hope that you enjoy the display produced. Kind Regards, Amy, Dobies Customer Care

Gillian Howe

Feefo Verified

4 years ago

What Gillian Howe said about Dobies:

Looking forward to receiving my next order.

I was very happy with the tower pot, which is planted with a clematis. The petunias are planted out and starting to grow.

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you were happy with the tower pot received and we are sure that it provides a great platform for your clematis. We appreciate your great feedback. Kind Regards, Amy, Dobies Customer Care

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo