Customer services have not gone out of their way to fix this situation.
Product reviews
Matt Sanders
Dawkes Music
2 months ago
Dear customer,
Many thanks for your helpful feedback, the manufacturer (D'addario) have indeed updated the packaging, and the name, however they maintain that the reed itself is no different. We take your points on board and are working on updating our listings. We have now refunded you for the reeds and the initial postage paid, we are also keen to reimburse you for the postage paid to return the package to us, and I have emailed you directly to this end.
Kind regards,
Matt Sanders
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.