My trumpet feels as good as new after the service and extra bits of repairs completed. Lovely friendly staff who obviously care about their customers. And……it was finished well ahead of schedule! Top...
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Bekki Lamstaes
Dawkes Music
1 month ago
Thank you for taking the time to share your experience regarding your trumpet service!
Dawkes were very helpful, they gave advice on the instrument and sent it out quickly. Sadly this instrument was not for me. I was disappointed with the age of it, so I returned it. Once again the...
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Bekki Lamstaes
Dawkes Music
1 month ago
Thank you for sharing your feedback, we're sorry to hear this pre-owned Prologue clarinet was not quite right for you, hopefully we can help you find your perfect clarinet soon!
It was fine. Three clarinets were already set up and ready to play when I arrived, and I was given plenty of time to try them out. There was information on post-purchase service etc.
Bekki Lamstaes
Dawkes Music
1 month ago
Thank you for sharing your feedback, we hope you are finding your way with your new YCL-CXII clarinet!
Staff were extremely friendly and helpful. Nothing too much trouble. Had several clarinets to try which was extremely helpful in making my choice. Staff were not pushy and left me to try instruments...
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Bekki Lamstaes
Dawkes Music
1 month ago
Thank you so much for your lovely feedback! We're delighted you found a clarinet that suited you, so pleased to hear you enjoyed your experience.
Transport and tracking quick and perfect.
Ut...Product is not fitting.
Could it be a problem of poor article description?... I don not know but I paid the article itself + transport + custom cost...
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Matt Sanders
Dawkes Music
2 months ago
Dear customer,
Thanks for letting us know, please don't force it, we don't want any accidental damage to the instrument. I have emailed you privately to try to find a solution, my hope is that this is a one-off fault in the cap you've received, and I will check and get another cap shipped to you as soon as possible.
Kind regards,
Matt Sanders
Product reviews
Matt Sanders
Dawkes Music
2 months ago
Dear customer,
Thanks for letting us know, and sorry that the cap has not worked straight away. Please don't force it, we don't want any accidental damage to the instrument. I have emailed you privately to try to find a solution. My hope is that this is a one-off fault in the cap you've received, and I will check and get another cap shipped to you as soon as possible.
Kind regards,
Matt Sanders
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Dawkes Music is the UK's leading Woodwind & Brass Musical Instrument specialist store, established in 1966. With a range of over 2,000 instruments in stock, the UK's largest on-site Repair workshop and a massive range of Woodwind & Brass accessories and spares there really is nowhere else like it in the UK. Our multi-award winning service ensures the best possible buying experience.