Cousins Furniture is no longer an active Feefo customer
Displaying all 4,380 reviews
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Trusted Customer
7 years ago
Date of purchase: 09/19/2017
What Trusted Customer said about Cousins Furniture:
We ordered 2 items and was told they were both in stock ready for delivery. Only 1 item was delivered. Delivery team did not have any idea were the 2nd item was, I Called the help line they told us...
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Hannah Nielen-Groen
Cousins Furniture
7 years ago
Thank you for taking the time to leave us feedback. We do appreciate it. We are sorry that there was an issue with your delivery and can only apologise for this.
We hope that this experience will not put you off shopping with us in the future and look forward to seeing you in store again.
Once again, thank you for taking the time to leave us feedback.
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Trusted Customer
Birmingham
7 years ago
Date of purchase: 09/17/2017
What Trusted Customer said about Cousins Furniture:
First class service and attitude.
Professional from start to finish. Dates were adhered to and information on progress was readily available.
An enjoyable experience.
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0
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Trusted Customer
7 years ago
Date of purchase: 09/22/2017
What Trusted Customer said about Cousins Furniture:
The delivery wagon collided with the fence on our drive :-(
It took days for Cousins to agree liability - and I have yet to get the work done ... so don't even know if they will pay out.
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Trusted Customer
7 years ago
Date of purchase: 08/13/2017
Excellent. Great customer service, timely and a good price for a quality product.
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0
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Trusted Customer
Birmingham
7 years ago
Date of purchase: 08/17/2017
What Trusted Customer said about Cousins Furniture:
If furniture is ordered with an expected delivery date and this time scale is more or less doubled it would be expected that some contact from the store would be made with the customer. In our case...
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Hannah Nielen-Groen
Cousins Furniture
7 years ago
Thank you for taking the time to leave us feedback, we do appreciate it. We are sorry that you were not kept up to date on the progress of your order. This is not the norm and we can only apologise for this.
Once again, thank you for taking the time to leave us feedback.
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Trusted Customer
7 years ago
Date of purchase: 08/05/2017
What Trusted Customer said about Cousins Furniture:
Good quality good team to deal with
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Trusted Customer
Solihull
7 years ago
Date of purchase: 09/09/2017
What Trusted Customer said about Cousins Furniture:
Helpful salesman, who answered questions but let us look and make a decision without following us around. Completed paperwork efficiently. Overall an enjoyable sofa shopping experience.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
