Bad attitude of the sales person in store. They didn't lower the price we paid for our two chairs, after the price went down again in their latest sale. Shopped with them for years, but wouldn't use...
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Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you are unhappy with the service you received in store. Unfortunately, once a sale has been finalised the sales staff are not authorised to change the prices.
We are sorry that you have made the decision not to shop with us again in the future and sincerely hope you will reconsider.
Once again, thank you for taking the time to leave us feedback. We do appreciate it.
Date of purchase: 02/02/2017
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Trusted Customer
Feefo Verified
9 years ago
Excellent service & value
Date of purchase: 01/29/2017
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Trusted Customer
Feefo Verified
9 years ago
amazing CS!
Product reviews
Date of purchase: 12/30/2016
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Trusted Customer
Feefo Verified
wolverhampton
9 years ago
What Trusted Customer said about Cousins Furniture:
Product fine, delivery men brilliant, customer service staff challenging and need to be trained that they are there for the customers benefit not the other way round.
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback; we do appreciate it.
We are glad you were pleased with our delivery team and have passed your comments regarding our customer service staff along to the relevant people to help improve our service in the future.
Once again, thank you for taking the time to leave us feedback and we hope you will shop with us again in the future.
Product reviews
Date of purchase: 12/05/2016
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Trusted Customer
Feefo Verified
Northwich
9 years ago
What Trusted Customer said about Cousins Furniture:
The sales assistant (Liam) was thorough, courteous helpful and polite during our initial visit to look at 3 piece suites. The product we finally ordered was delivered in the timescale specified and...
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Date of purchase: 12/28/2016
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Trusted Customer
Feefo Verified
Corfu Greece via Bedfordshire transport company
9 years ago
What Trusted Customer said about Cousins Furniture:
Sales staff contacted the supplier and managed to get my furniture earlier than lead time. Well supported by their office who arranged a bank transfer payment. Delivery was spot on time and really...
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Product reviews
Date of purchase: 01/20/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
We purchased some accessories for our home and were pleased with the quality and appearance of the merchandise. It was trendy and distinctive and added a touch of elegance to the home.
Great delivery, great items - hadn't seen them in store so just ordered online (bit if a risk I know) but absolutely delighted with the quality and the look
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
