Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that the Travel Director, Coach Driver and local guides all provided an excellent level of service throughout your journey. It is also good to know that their support contributed positively to your overall experience.
We are sorry that some of the Ibis hotels did not meet your expectations in terms of standards, staffing and amenities. Your comments are appreciated and will be shared with our teams for review as we continue to assess our accommodation partners.
Thank you again for your feedback. We hope to welcome you on another tour in the future.
Yoshi was fantastic tour guide great hotels and food
Product reviews
Uploaded media
View all media (2)
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you enjoyed your trip and that the Travel Director provided such excellent support throughout your journey. It is also good to know that the hotels and food met your expectations.
We appreciate your kind comments and hope to welcome you on another tour in the future.
Date of purchase: 05/09/2026
0
Share
CF
Colleen Fingerson
Feefo Verified
USA
4 months ago
What Colleen Fingerson said about Costsaver:
We had excellent service and the absolute BEST tour guide! Very pleased with our trip!
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you received excellent service throughout your journey and that the Travel Director made such a positive impression. It is also good to know that you were very satisfied with your overall trip experience.
We appreciate your kind comments and hope to welcome you on another tour in the future.
Date of purchase: 05/03/2026
0
Share
Trusted Customer
Feefo Verified
4 months ago
The Tour Director was fantastic
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you took the time to let us know about your experience. However, we are sorry that the hotel in Kyoto did not meet your expectations, particularly regarding the limited space for luggage. We understand how important comfort and practicality are during a tour, and we regret any inconvenience this caused.
Your comments are valuable and will be shared with our teams as part of our ongoing review of accommodation standards.
Thank you again for your feedback. We hope to have the opportunity to welcome you on another tour in the future.
Great itinerary and locations. The tour director was great and very knowledgeable.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you enjoyed the itinerary and locations, and that the Travel Director provided knowledgeable and helpful support throughout your journey. It is also good to know that you felt the tour was well planned overall.
We appreciate your suggestion regarding including a tour of London at the start of the itinerary. Feedback like this is very valuable and will be shared with our product teams as they continue to review and refine future itineraries.
Thank you again for your comments. We hope to welcome you on another tour in the future.
The tour director and the driver are very professional and passionate about their job. They made sure that no one was left behind and went beyond the call of duty to make sure that.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that the Travel Director and Coach Driver were professional, passionate, and attentive throughout the journey, ensuring all guests were well cared for and supported. It is also good to know that the booking process was clearly explained and that you felt well informed before your departure.
We are glad you enjoyed the itinerary and found the pace comfortable, and that the hotels met above average expectations.
Thank you again for your kind comments. We hope to welcome you on another tour in the future.
Very, very good trip the lady which was the tour guide was absolutely phenomenal. The trip was well organized well planned absolutely beautiful. The only problem we did have is we paid $280 for a cab...
Read more
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you found the tour well organised and that the Travel Director provided such a high standard of service throughout your journey. It is also good to know that overall you enjoyed the experience.
We are very sorry to hear about the issue with your return transfer and the inconvenience this caused, particularly at a time when punctuality was important. This is not the level of service we expect and your comments will be reviewed with the relevant team to help prevent a repeat of this situation.
Thank you again for your feedback. We are glad you had an otherwise positive trip and hope to welcome you on another tour in the future.
Costsaver provides excellent tours for a competitive price. Every tour director we have had was excellent. If I am looking to take another land tour, I would check with Costsaver first.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that you value the quality of our tours and that you have consistently had positive experiences with the Travel Directors. It is also good to know that you found the itinerary engaging and appreciated the support provided during the longer travel days, including regular comfort stops from the Travel Director and Coach Driver.
We appreciate your comments regarding the pace of the itinerary and optional experiences. Feedback such as yours is very helpful and will be shared with our teams as we continue to review and refine our touring experience.
Thank you again for your comments. We look forward to welcoming you on another tour in the future.
All details were covered in all aspects of the Tour!! Awesome attention to details!! Wonderful tour!!
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that you felt all aspects of the tour were well organised and that the attention to detail met your expectations throughout. It is good to know you enjoyed the overall experience and found everything to run smoothly.
We appreciate your kind comments and hope to welcome you on another tour in the future.
Date of purchase: 05/09/2026
0
Share
Trusted Customer
Feefo Verified
4 months ago
Costsaver currates amazing and informative trips, they take care of almost everything so you don't have to worry!
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with us and for sharing your feedback.
We are pleased to hear that you found the itinerary well curated, informative, and easy to enjoy, with everything well taken care of throughout your journey. It is also good to know that you enjoyed the Imperial Highlights tour and the wide range of experiences included.
We appreciate your kind comments and hope to welcome you on another tour in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.