This is was my second time using castsaver’s tours. The second time was much difficult from the beginning. Cast saver sold me the dates that weren’t confirmed. And later that tour was canceled. My...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are very sorry to hear about the difficulties you experienced with the booking and the subsequent cancellation. We understand how disruptive it must have been to adjust your plans and reschedule your vacation.
We also appreciate your comments regarding the tour structure, hotel standards, and additional costs. Your observations about sightseeing time and overall experience are noted and will be shared with our teams for review.
We regret that this experience did not meet your expectations and appreciate your honesty in highlighting these issues.
Date of purchase: 05/15/2026
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Trusted Customer
Feefo Verified
4 months ago
Guide and driver excellent. Some hotels were not good quality, some very good quality
Product reviews
Kim Devereux
Costsaver
4 months ago
We appreciate you taking the time to share your ratings with us.
Date of purchase: 05/15/2026
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JN
Juanita Newell
Feefo Verified
USA
4 months ago
What Juanita Newell said about Costsaver:
Good value
Product reviews
Kim Devereux
Costsaver
4 months ago
We're delighted you loved the trip.
Thank you for being our guest.
Costsaver has the right balance between included/optional excursions & free time. Breakfast being included on our tour was a welcome addition.
Most of the hotels are adequate to good & expected...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that your Travel Director and Coach Driver provided excellent service and that the itinerary offered a good balance of included excursions, optional experiences, and free time. It is also good to know that the hotels and coach met your expectations, and that breakfast was a welcome addition. We appreciate your comments regarding the Frankfurt hotel and will share this with our team for consideration.
I found the staff in the motels we stayed in were very rude and underwhelming. Our bus driver was WONDERFUL! Our Tour Director had her moments. I found her to be experienced, but a phony. Her...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We are pleased to hear that you enjoyed the itinerary and appreciated the efforts of your Coach Driver throughout the tour. We also value your comments regarding your Travel Director. While we recognise the importance of experience and organisation, we are sorry to learn that some interactions left you feeling unsupported and that the communication style did not meet your expectations.
We also regret to hear about your experiences with the motel staff and understand your disappointment regarding the pace of the itinerary. Finding the right balance between sightseeing, scheduled activities and meal arrangements is important, and we appreciate your perspective on this.
Your feedback has been noted and will be shared with the relevant teams for review. Thank you again for choosing Costsaver.
Date of purchase: 05/10/2026
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Trusted Customer
Feefo Verified
4 months ago
Maybe more information on the flight my seat was canceled and I had to pay for another seat. Not really clear or understand why that took place.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that your Travel Director provided fantastic support and that you enjoyed the service onboard your Air France flight. We are sorry to learn about the issue you experienced with your seat and the discomfort during your journey. Your comments regarding the flight arrangements are appreciated and will be shared with the relevant team for review.
Costsaver is good value for money luxury coach tours providing a variety of tours led by professional tour guides
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that you found the tours good value and that the Travel Director and Coach Driver provided professional and reliable service. It is great to know that the itinerary offered an enjoyable introduction to Britain and Ireland, giving a broad taste of the destinations while keeping the trip manageable. Your comments are appreciated.
Tour director and driver did a good job, but could improve. Bus was not kept clean, couldn't take photos out of dirty windows.
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for taking the time to share your feedback.
We appreciate your comments regarding the itinerary and are pleased to hear you enjoyed the destinations visited. We also thank you for recognising the efforts of your Travel Director and Coach Driver throughout your journey.
At the same time, we are sorry to learn that aspects of the coach cleanliness and hotel accommodations did not meet your expectations. We understand how disappointing it must have been to experience issues with the condition and location of some of the hotels, particularly your final stay. Your comments regarding cleanliness, service standards and the reported room concerns are taken seriously, as guest comfort and wellbeing are extremely important to us.
We value your feedback regarding breakfast inclusions and hotel selection, and we will ensure your comments are shared with the relevant teams for review. Thank you again for choosing Costsaver, and we hope to have the opportunity to provide you with a more positive experience in the future.
Everyone was courteous and professional. The tour guide was knowledgable without being pushy or overwhelming. Our coach driver was amazing. A skilled driver, patient and calm with a great sense of...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback.
We are pleased to hear that your Travel Director and Coach Driver provided such professional, knowledgeable, and courteous service throughout your journey. It is also good to know that you enjoyed the well organised itinerary and the variety of sights included. We appreciate your comments regarding hotel accessibility and the change to the final day’s schedule, and we will share this with our team for review. Thank you again for your feedback, and we hope to welcome you on another Costsaver tour in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.