Costsaver’s staff couldn’t have been better. The first hotel was problematic but handled expertly by our Tour Director. I would not stay there again but aside from that, our trip was really...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that the Travel Director provided knowledgeable and attentive support throughout your journey, and was able to handle the issue at the first hotel effectively.
We are sorry to learn that this accommodation did not meet your expectations, and appreciate your honest comments, which will be shared with the relevant teams for review.
It is also good to know that you enjoyed the variety of the itinerary and the optional experience in Luzern, which stood out as a highlight. We hope to welcome you on another Costsaver journey in the future.
Great service. Hotels on this tour were not of the same standard as Highlights of Scandinavia. Hotel Ibis Styles in Budapest was appalling !! Location was good. That's about all !. I ...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear you experienced good service overall and that you found some aspects of your stay, including room comfort and quietness, to your satisfaction.
We are very sorry to learn about the significant issues you encountered at the hotel in Budapest and during your pre tour stay, particularly regarding room maintenance, heating, breakfast conditions and the lack of clear information from staff. We also regret the inconvenience this caused after a long journey. Your comments are taken seriously and will be shared with the relevant teams and suppliers for urgent review.
We understand how these experiences can impact the start of a holiday, and we appreciate you bringing them to our attention in detail. We hope there were still positive aspects of your journey with the Travel Director and Coach Driver, and that we may have the opportunity to welcome you on a more seamless Costsaver experience in the future.
I had a very enjoyable experience on the Costsaver tour. The trip was well organized from start to finish, and everything ran smoothly. The itinerary allowed us to see many beautiful places while...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that you had a very enjoyable experience and that the tour was well organised, running smoothly from start to finish.
It is also good to know that you appreciated the balance of the itinerary, with a mix of sightseeing, cultural experiences and free time to explore, and that meeting fellow travellers added to your overall enjoyment.
We are sorry to hear that the final hotel did not meet your expectations. Your comments are appreciated and will be shared with the relevant teams for review.
Thank you for your recommendation. We hope to welcome you on another Costsaver journey in the future.
I would give 5 stars for our tour guide and driver and all of the hotels and restaurants except for one hotel.. The guide and driver took great care of us. The only issue was I didn’t have a great...
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that the Travel Director and Coach Driver took great care of you throughout your journey, and that you enjoyed the included activities, hotel stays, and the flexibility within the schedule.
We are sorry to learn that your experience at the Galleria 10 Hotel in Bangkok did not meet expectations. We are glad our team was able to assist you at the time, and your comments will be shared with the relevant partners for review.
We also note your feedback regarding the pricing of some optional experiences. These comments are appreciated and will be taken into consideration as part of ongoing product review.
Thank you for choosing Costsaver for your first tour experience. We hope to welcome you on another journey in the future.
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that you enjoyed the free time to explore at your own pace and appreciated the two night stays, which allowed for a more relaxed experience.
It is also good to know that you found the tour well planned and that the hotels met your expectations in terms of cleanliness and quality. We hope to welcome you on another Costsaver journey in the future.
I was treated professionally and courteously at all times. Everyone was pleasant and knowledgeable. The entire tour was well organized and a lot of fun!
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that you were treated professionally and courteously throughout, and that the Travel Director and Coach Driver helped make your Italian journey smooth, well organised and enjoyable.
It is also good to know that the itinerary allowed you to experience the culture, landscapes, and varied dining settings in a way that met your expectations and provided a deeper insight into Italy beyond a cruise experience.
We appreciate your kind comments and are glad you enjoyed travelling on a clean and comfortable coach. We hope to welcome you on another Costsaver journey in the future.
Both the main guide and driver where excellent - we all had a great time on the bus and off
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Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that both the Travel Director and Coach Driver provided excellent service and helped create an enjoyable experience both on and off the coach.
We appreciate your kind comments and hope to welcome you on another Costsaver journey in the future.
Driver Carly and Guide Chris provided professional, expert service. I truly enjoyed every minute of our carefully curated tous
Product reviews
Kim Devereux
Costsaver
4 months ago
Thank you for travelling with Costsaver and for sharing your feedback. We are pleased to hear that the Travel Director and Coach Driver provided professional and expert service, helping to deliver a well curated and enjoyable touring experience.
It is also good to know that you appreciated the central locations of your Edinburgh and Glasgow hotels, making it easy to access local restaurants and amenities.
We appreciate your kind comments and hope to welcome you on another Costsaver journey in the future.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.