Costsaver Reviews

Thank you very much for taking the time to share your feedback. We are sorry to learn that the tour did not allow sufficient time in certain cities, such as Mostar, to visit other key sites and museums, and that the guided elements felt limited, amounting to little more than an hour in each major city. We appreciate that a balance between structured sightseeing and time for independent exploration is important to many guests, and we regret that this was not achieved to your satisfaction. We shall share your comments with our Operations Department so that the allocation of time in each destination may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more fulfilling experience in the future.

Thank you very much for taking the time to share such generous feedback. It is genuinely rewarding to learn that your first experience of a guided tour proved so seamless, and that any initial apprehension gave way to a journey you found amazing. We are also pleased that your Travel Director's friendliness and knowledge, together with the quality of the coach and the cleanliness and comfort of the hotels, contributed so much to your enjoyment. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such generous feedback. It is genuinely rewarding to learn that you found the tour a memorable one, and that the professionalism and knowledge of your Travel Directors, together with the care taken over the arrangements, made such a positive impression. We are also pleased that the itinerary was well planned, and that the two-night stays in several cities proved so worthwhile. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you had a good experience overall and that you found the tour worthwhile. We are sorry that a couple of the hotels did not meet your expectations. Accommodation contributes a great deal to the comfort of a journey, and we shall share your comments with our Operations Department so that the standard of the properties used may be reviewed carefully. Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the whole experience so amazing, and we are pleased that your journey met your expectations throughout. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback, and for travelling with us again. We are pleased that you found the itinerary good and the coach comfortable. We are sorry to learn that the quality of the hotels and the Travel Director did not match your earlier experience, and that you found the hotel staff in Prague discourteous. This is not the standard we aim to provide, particularly for returning guests, and we regret that it detracted from your journey. We shall share your comments with our Operations Department so that the properties used and the service offered at them may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you very much for taking the time to share such a detailed and considered account of your tour. It is genuinely rewarding to learn that you found the itinerary great, and that your Coach Driver and Travel Director made a positive contribution to your journey. We are sorry that you were not given a clearer timeline in advance, and that your email requesting further detail went unanswered. Timely and reliable communication is central to the service we aim to provide, and we regret that this fell short. We also regret the condition of certain hotels, including the rust in one bathroom, the cleanliness of the carpets at another, and the absence of lifts at some properties, which we appreciate was particularly difficult for older guests travelling with luggage. The limited dining arrangements at the hotel in Alpine, with no safe or practical means of reaching the nearest restaurant, were likewise unsatisfactory. We shall share your comments with our Operations Department so that communication, the standard of the properties used and the arrangements made for guests may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.

Thank you for taking the time to share your feedback. We are sorry to learn that you found the accommodation unsatisfactory, and in particular that the properties were unclean, had an odour of mould and were located so far from the city centres. This is not the standard we aim to provide, and we regret that it detracted from your journey. We also appreciate your comments regarding the time spent in traffic, which you felt reduced the free time available to you. It is a fair point that location and travel time can significantly affect how much guests are able to enjoy the destinations themselves, and we are pleased, at least, that the countries and places you visited made such a strong impression. We shall share your observations with our Operations Department so that the properties used and their proximity to the cities visited may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfactory experience in the future.

Thank you very much for taking the time to share such a detailed and candid account of your tour. It is genuinely rewarding to learn that you were satisfied with the majority of the journey, and that the folklore evening in Prague and your Travel Director in Budapest made such a strong impression. We are sorry to learn that your experience in Prague was disappointing, and that the Travel Director's commentary left too little time for the sights you had hoped to see. We also regret that you felt rushed in Salzburg, and we appreciate your observation that the first and last days of the itinerary offer limited sightseeing, which is a fair point regarding how the tour length is described. We are further sorry that several hotels were located so far from the city centres, and that the resulting taxi costs were considerable, particularly for a visitor from South Africa. The remoteness of the hotel in Munich and the difficulty of managing luggage on its steps are likewise well taken. Gratuities should always be a matter of personal discretion, and we regret that you felt pressure in this regard and that the moment was an uncomfortable one. We shall share your comments with our Operations Department so that guiding standards, hotel locations and the guidance given on gratuities may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfying experience in the future.