*personal info removed by Feefo* was very helpful in making our trip happen, very pleasant and patient. Thank you 😊
The tour was great, hotels were nice & good food, too much selections but...
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Kim Devereux
Costsaver
6 months ago
Thank you very much for choosing to travel with Costsaver and for sharing your thoughtful feedback.
We are pleased to hear that the Travel Director made such a positive impression while assisting with your trip. It is great to know that her helpful, patient and pleasant approach contributed to making your journey possible, and we will be sure to pass along your kind words.
We are also pleased that you enjoyed the tour overall, including the quality of the hotels and the food provided. Your comments are truly appreciated. At the same time, we understand your observations regarding the pace of the itinerary. A busy schedule can sometimes limit the opportunity to explore destinations more independently or enjoy additional shopping time, and we appreciate you highlighting this. Your feedback is valuable as we continually review how to strike the right balance between guided experiences and free time.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Pre-travel reminders were sent weeks before the planned trip and it enabled me to make sure that I have all travel documents ready; how much money to prepare (for the gratuities and optional...
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Kim Devereux
Costsaver
6 months ago
Thank you very much for choosing to travel with Costsaver and for taking the time to share such a detailed and thoughtful account of your experience.
We are delighted to hear that the pre-travel reminders and information pack were helpful in preparing you for your first trip to Europe and your first group tour. It is wonderful to know that these resources gave you confidence and clarity ahead of your journey, allowing you to feel well organised and ready to make the most of your adventure.
Your description of the 14-day itinerary as an unforgettable journey through seven countries is truly enjoyable to read. We are pleased that you enjoyed the balance between structured activities, free time and optional experiences, and that these added elements enhanced your overall trip. At the same time, we appreciate your comments regarding the additional cost for some key experiences and your wish for more time in each destination. Finding the right balance between inclusions and flexibility is something we continually review, and your feedback is extremely valuable in this regard.
It is also encouraging to hear that your accommodation exceeded your expectations overall, particularly given the nature of a budget friendly trip. We do, however, regret that your stay in Paris did not meet the same standard, and we appreciate you bringing this to our attention. Your comments regarding hotel locations and the impact this had on evening exploration are also noted, as we understand how important convenience can be when making the most of each destination. That said, your experience in Innsbruck sounds truly special, and we are glad that moment stood out as a highlight.
We are especially pleased to hear your kind words about The Travel Director and Coach Driver. Their dedication, energy and professionalism play a vital role in delivering memorable journeys, and we will ensure your appreciation is shared with them.
Thank you once again for travelling with us. We are so pleased that your first European adventure was such a memorable one, and we hope to welcome you on another journey in the future.
Its a pretty down to earth tour. The hotels are not 4 and 5 star but still were nice and close to the cities we were touring. The tour guide *personal info removed by Feefo* and our driver ...
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Kim Devereux
Costsaver
6 months ago
Thank you very much for choosing to travel with Costsaver and for sharing your experience.
We are pleased to hear that you enjoyed the overall tour and found it to be a down to earth and enjoyable journey. It is encouraging to know that, while the hotels may not have been of a higher star category, they were comfortable and well located for exploring the cities on your itinerary.
We are especially grateful for your kind words about the Travel Director and Coach Driver. It is wonderful to hear that the Travel Director’s knowledge enhanced your experience and that Coach Driver’s driving skills helped you feel at ease, particularly on the narrower streets. We will be sure to pass along your appreciation to them both.
Thank you also for highlighting the amount of walking involved, as this is helpful for future travellers to be aware of when preparing for the trip.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Thank you very much for travelling with Costsaver and for your kind feedback.
We are delighted to hear that the Travel Director made such a positive impression and that you felt safe and well looked after by your Coach Driver throughout the journey. Your comments are greatly appreciated and will be shared with them both.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
Date of purchase: 04/04/2026
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Trusted Customer
Feefo Verified
6 months ago
Very knowledgeable tour directors and excellent drivers.
Product reviews
Kim Devereux
Costsaver
6 months ago
Thank you for being our guest and travelling with Costsaver, we are so pleased to know you have enjoyed your tour and found the on The Road team to be helpful and the hotels nice. We hope will travel with us again.
As reasonable as it can be in this ever changing landscape of travel at this point in time. Travel Directors have always been friendly and very knowledgeable about the tours I have been on.
Product reviews
Kim Devereux
Costsaver
6 months ago
Thank you very much for travelling with Costsaver and for sharing your thoughtful feedback.
We are pleased to hear that you found your Travel Directors friendly and knowledgeable, and that you appreciated the opportunity to experience so many cities within the itinerary. It is also great to know that the two-night stays in each destination helped you enjoy the journey more fully.
We appreciate your comments regarding hotel safes and understand your preference for having this available at every stop. Your feedback is valuable and will be shared with our partners as we continue to review guest comfort across all locations.
It is also wonderful to hear that you were impressed with the room sizes and that you embrace the varied nature of European accommodation as part of the travel experience.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
From the hotels chosen, to the coach that we rode each day, to the extra options added the whole trip was amazing! Our tour director was incredibly knowledgable, accommodating, caring, and kind.
Product reviews
Kim Devereux
Costsaver
6 months ago
Thank you very much for travelling with Costsaver and for sharing your kind feedback.
We are pleased to hear that you had such an amazing trip and that you enjoyed the hotels, the comfort of the coach, and the optional experiences along the way. It is especially wonderful to know that your Travel Director made such a positive impact through their knowledge, care and attentiveness.
Your comments are greatly appreciated and will be shared with the team.
Thank you once again for travelling with us. We hope to welcome you on another journey in the future.
Date of purchase: 03/29/2026
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Trusted Customer
Feefo Verified
6 months ago
Excellent
Product reviews
Kim Devereux
Costsaver
6 months ago
We appreciate your positive ratings and for your being our guest.
Date of purchase: 03/28/2026
0
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Trusted Customer
Feefo Verified
6 months ago
Excellent
Product reviews
Kim Devereux
Costsaver
6 months ago
Thank you for being our guest and travelling with Costsaver. We hope you will travel with us again.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Lasting travel memories don’t have to cost the earth. Our value tours cover all the essentials, while providing you the building blocks to tailor your dream holiday.
With quality transport, accommodation, city tours and plenty of meals included, you’re then able to tailor your trip with our selection of hand-crafted Optional Experiences – or simply uncover each destination your way.
That’s the Costsaver way.