Their website is confusing when sending items to different shipping addresses. When the summary of order comes back it does not state the excat shipping location details but just the account details....
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Muhammed
Cooksmill
8 years ago
Thank you for your honest feedback. We're working hard to ensure it's easy as possible for our customers to place an order to different shipping addresses when they checkout on our website We're very sorry you had to send 4 emails before our team replied - we are in the process of scaling our customer service team to deal with the increase in emails we receive each day. Our website is in a period of rapid growth and we're working our hardest to ensure that moving forward, our internal processes are set up to deal with the growing number of orders we now receive each day. We look forward to seeing you again soon - if you have any questions, please don't hesitate to contact us via web@cooksmill.co.uk. Many Thanks Cooksmill Team
Good service, efficient delivery. Customer service actively contacted me when appropriate and were responsive and helpful solving problems.
I can happily recommend based on this experience and I will...
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