You supplied no information to my query. I know you provide better service than that. 4 of who booked with you to travel to Hotel San Antonio are here in Lanzarote. Gabrielle and Frank Martin, Phil...
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Sarah
Click&Go
5 years ago
HI Micheal
Many thanks for your review and I'm sorry to hear you weren't satisfied with our service.
I don't see any record of a query on your booking.
I also understand your flight left as normal and I trust you made it back home safely?
If you have any concerns or queries please do get in touch.
Kind Regards
Sarah
Rang about a booking I’d made and paid for to Venice in early April which I cannot go on now because of Covid 19. Person was unhelpful and vague regarding any refund.
Sarah
Click&Go
5 years ago
Hi
I am sorry to hear that you felt our agent was not helpful.
At the moment we are dealing with passengers who have immediate travel plans between now and the 31st of March.
We are closely monitoring the situation and are updating customers as quickly as we can.
Please keep an eye for emails from the airline and get in touch if you receive anything.
Many Thanks for your patience
Kind Regards
Sarah
Great customer service helpful and very professional so very happy... Thks
Very happy dealing with Clickandgo.com the customer service was very good and Kevin who i spoke with over the phone while making the booking was extremely helpful pleasant friendly and professional...
-absolutely appalling service no reply from any email. Lies been told to fearful travellers
Sarah
Click&Go
5 years ago
Hi Tanya
I can see from your booking that you've spoken with a manager and a refund has been issued.
I trust this has now been resolved, however if you have any concerns please do not hesitate to get in touch.
Kind Regards
Sarah
No help if you have paid in full for travel to restricted area
Be more aware of stress people are under with uncertainty around holiday plans due to Corona virus. As my travel is cruise ti Italy in five weeks all I was told is the trip is still on. No regard to...
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Sarah
Click&Go
5 years ago
Hi
Many thanks for your feedback.
We can appreciate the stress people are under , unfortunately the uncertainty surrounding the situation extends to ourselves also.
We are focused on assisting any passengers with immediate travel plans - up to 14 days from any day. We are constantly monitoring the situation and providing updates as quickly as we can.
We advise that you keep an eye on the DFA website for travel updates, if anything changes directly affecting your travel plans please do get back in touch and we will assist as best as we can given the circumstances.
The advice regarding travel to Italy is in place until 3rd April, however this is an ever evolving situation and could change at any point.
Again I understand frustrations but please bare with us while we manage the situation.
Kind Regards
Sarah
Click&Go provides our customers with an easy to use online platform where they can book flights, hotels, and transfers to suit their needs. Click&Go provides access to all the top European, USA, and worldwide destinations. We also offer Cruise and Camping holidays.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Click&Go provides our customers with an easy to use online platform where they can book flights, hotels, and transfers to suit their needs. Click&Go provides access to all the top European, USA, and worldwide destinations. We also offer Cruise and Camping holidays.