How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews

http://www.citalia.com/

EXCEPTIONAL

Service

4.7

Product

4.6

545

672

ratings over the past year

Displaying all 15,421 reviews

Trusted Customer

Feefo Verified

4 days ago

Great break in Italy

Very efficient organisation. Good hotels, well located.

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

5 days ago

Superb Sicily

Marvellous. From initial consultation to return journey, everything was brilliant.

Product reviews

Date of purchase: 07/04/2026

Trusted Customer

Feefo Verified

5 days ago

All good , helpful and friendly service. All as descibed. Thank you.

Product reviews

Date of purchase: 07/04/2026

Alexander Hampshire

Feefo Verified

GBR

5 days ago

What Alexander Hampshire said about Citalia Holidays:

A very knowledgeable company

We have used Citalia several times to book our holidays to Italy. Their knowledge and assistance has been superb.

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

5 days ago

Fab trip to Sicily, recommend beautiful hotel, everything organised perfectly.

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

6 days ago

Just what we needed

Our contact was very helpful and knowledgeable about the area we wanted to go to. We booked two trips. But the duration was too long for each one. One was a waking tour which we joined At the end...

Product reviews

Date of purchase: 07/03/2026

Trusted Customer

Feefo Verified

6 days ago

Package in Stresa.

We booked a flight, transfer and hotel package in Stresa, and everything was excellent.

Product reviews

Date of purchase: 07/03/2026

Nikki

Feefo Verified

GBR

7 days ago

What Nikki said about Citalia Holidays:

Fantastic service from Lucia when booking and good communication from Custer service. Only thing stopping 5 stars is no communication ( other than transfer details 36hrs before holiday ended ( with...

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

7 days ago

Very knowledgeable staff. Helpful and friendly at initial enquiry stage. Clearly knew the area we wanted to visit and made a personal recommendation for accommodation which was excellent. The only...

Product reviews

Date of purchase: 07/02/2026

Trusted Customer

Feefo Verified

7 days ago

Citalia know how to put together a fabulous Italian holiday.

Great help booking and dealing with queries before we travelled. Our room was fabulous with a huge balcony and the hotel was next to the public gardens. Lovely hotel The Belvedere.

Product reviews

Date of purchase: 07/02/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Citalia Holidays Reviews

How would you rate your stay at Grand Hotel MenaggioMore reviews of this product (9,434)View product websiteGreat hotel. Lovely staff.

How would you rate your stay at Worldhotel Cristoforo ColomboMore reviews of this product (9,434)View product websiteGood location. Helpful staff and very efficient air con that we needed as very hot.

How would you rate your stay at Cefalu Sea Palace.More reviews of this product (9,434)View product websiteEverything was perfect. Great staff. Lovely location. Delicious breakfast. Would definitely go back.

How would you rate your stay at Acacia Palace HotelMore reviews of this product (9,434)View product websiteGreat hotel great facilities. Super cleaning staff inside rooms.

How would you rate your stay at Canne Bianche Lifestyle Hotel.More reviews of this product (9,434)View product websiteA first class luxurious hotel staffed by excellent personel.

How would you rate your stay at Grand Hotel San Pietro.More reviews of this product (9,434)View product website

How would you rate your stay at Royal VictoriaMore reviews of this product (9,434)View product websiteVery friendly polite and accommodating. We were given complimentary treats on arrival at como. This was a lovely touch

How would you rate your stay at Sina De La VilleMore reviews of this product (9,434)View product websiteCentral location ideal for exploring. Friendly and welcoming staff

How would you rate your stay at AstoriaMore reviews of this product (9,434)View product websiteIt was an older hotel, and the room was a little on the small side. Not much they can do about it, though.

How would you rate your stay at Grand CapodimonteMore reviews of this product (9,434)View product websiteThis hotel is first class excellent friendly staff nothing too much trouble. Wonderful views food very good. We have been visiting this hotel for nearly 20yrs as have a number of guests

How would you rate your stay at Hotel Villa Belvedere.More reviews of this product (9,434)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?