Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I have reviewed your return and can confirm that we received both pairs of shoes back. Unfortunately, only one pair was refunded initially due to an error on our side. Please accept our apologies for this oversight. As advised today, a separate refund for the second pair will now be processed by cheque, please allow 3/5 days for this to reach you via the post. If you have any further questions, please let us know and we will be happy to help.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I have reviewed your return and can confirm that we received both pairs of shoes back. Unfortunately, only one pair was refunded initially due to an error on our side. Please accept our apologies for this oversight. As advised today, a separate refund for the second pair will now be processed by cheque, please allow 3/5 days for this to reach you via the post. If you have any further questions, please let us know and we will be happy to help.
We truly appreciate your positive feedback, thank you for your custom.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and will be credited back to your original method of payment. We look forward to hearing from you again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.