good customer service when I made enquirery about delivery
Anirudh
Chums
2 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Product reviews
Anirudh
Chums
2 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 09/02/2026
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Trusted Customer
Feefo Verified
15 days ago
Fast and efficient
Divyashree
Chums
14 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
14 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 09/02/2026
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Trusted Customer
Feefo Verified
15 days ago
Pretty good
Divyashree
Chums
15 days ago
We truly appreciate your positive feedback, thank you for your custom.
Product reviews
Divyashree
Chums
15 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Karen
Chums
14 days ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Thanks for your feedback. I am sorry to hear that you were disappointed with your recent order. I understand your frustration after ordering a size 9 and receiving a size 8 in error. We appreciate that receiving the incorrect size is inconvenient and causes unnecessary disappointment. Please accept our sincere apologies for the error and for any inconvenience caused. We value your feedback and will use your comments to help improve our service and order accuracy going forward. If you need any further help please get in touch.
Product reviews
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you were disappointed with your recent order. I understand your frustration after ordering a size 9 and receiving a size 8 in error. We appreciate that receiving the incorrect size is inconvenient and causes unnecessary disappointment. Please accept our sincere apologies for the error and for any inconvenience caused. We value your feedback and will use your comments to help improve our service and order accuracy going forward. If you need any further help please get in touch.
what service? they couldn't care, they've got the money
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the trousers you recently received. I understand your frustration, particularly as the two pairs were expected to be identical in size, length and colour, yet you found that one pair was approximately 2cm shorter than the other. Please accept our apologies for any inconvenience caused. We would be happy to exchange the trousers for you. To return the unsuitable pair, simply use the free returns label enclosed with your parcel and send the item back to us at no cost. Once received, we will arrange a replacement to be sent to you. Thank you for bringing this matter to our attention. We value your feedback and regret that the trousers did not meet your expectations on this occasion.
Product reviews
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the trousers you recently received. I understand your frustration, particularly as the two pairs were expected to be identical in size, length and colour, yet you found that one pair was approximately 2cm shorter than the other. Please accept our apologies for any inconvenience caused. We would be happy to exchange the trousers for you. To return the unsuitable pair, simply use the free returns label enclosed with your parcel and send the item back to us at no cost. Once received, we will arrange a replacement to be sent to you. Thank you for bringing this matter to our attention. We value your feedback and regret that the trousers did not meet your expectations on this occasion.
Date of purchase: 08/28/2026
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MD
Mrs Jenny Down
Feefo Verified
15 days ago
What Mrs Jenny Down said about Chums:
The service you give is excellent.
Divyashree
Chums
15 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
15 days ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.