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Chums Reviews

MF

Mr Collin Flintoff

Feefo Verified

GBR

10 days ago

What Mr Collin Flintoff said about Chums:

Shame good product but infested

Service was reasonable. It was the state of a good quality product that was the problem with the insect infestation that was going onto the bed.

Karen

Chums

8 days ago

Thanks for your feedback. It was lovely to speak with you today to discuss your review. I understand that you felt unable to use the items due to an insect infestation within the packaging, and I appreciate how concerning and disappointing this must have been. Please accept our sincere apologies for the distress and inconvenience caused. We take reports of this nature very seriously and as discussed with you, we have logged the matter with our Warehouse Manager for further investigation. Following our initial checks, we can confirm that there have been no reported issues with the stock currently held, and the products we obtain and supply have been found to be free from any similar concerns. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us maintain the high standards our customers expect. If you need any further help please get in touch.

Product reviews

Karen

Chums

8 days ago

Thanks for your feedback. It was lovely to speak with you today to discuss your review. I understand that you felt unable to use the items due to an insect infestation within the packaging, and I appreciate how concerning and disappointing this must have been. Please accept our sincere apologies for the distress and inconvenience caused. We take reports of this nature very seriously and as discussed with you, we have logged the matter with our Warehouse Manager for further investigation. Following our initial checks, we can confirm that there have been no reported issues with the stock currently held, and the products we obtain and supply have been found to be free from any similar concerns. Thank you for bringing this matter to our attention. Your feedback is invaluable in helping us maintain the high standards our customers expect. If you need any further help please get in touch.

Date of purchase: 09/05/2026

0

Trusted Customer

Feefo Verified

10 days ago

Ordering on line very easy

Anirudh

Chums

1 day ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 09/05/2026

0

Trusted Customer

Feefo Verified

10 days ago

Excellent

Excellent product and delivery

Anirudh

Chums

1 day ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 09/05/2026

0

MC

Mrs Pauline Champion

Feefo Verified

GBR

10 days ago

What Mrs Pauline Champion said about Chums:

Quick

Karen

Chums

8 days ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Karen

Chums

8 days ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.

Date of purchase: 09/05/2026

0

ME

Mrs Margaret Ellis

Feefo Verified

GBR

11 days ago

What Mrs Margaret Ellis said about Chums:

Cosy and warm

Once my order went through it was delivered very promptly.

Anirudh

Chums

1 day ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 09/04/2026

0

MC

Mr Kenneth Clarke

Feefo Verified

GBR

11 days ago

What Mr Kenneth Clarke said about Chums:

getting ready for my next order for winter!!

very good as always always arrive when stated.

Anirudh

Chums

1 day ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 09/04/2026

0

Trusted Customer

Feefo Verified

11 days ago

Items good value, service a bit disappointing.

Not very happy being told that as I had already changed a order they couldn’t do it again, I did start another order but certainly did not complete or send.

Anirudh

Chums

1 day ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 09/01/2026

0

MW

Mr James Walker

Feefo Verified

11 days ago

What Mr James Walker said about Chums:

n/a

vg

Anirudh

Chums

1 day ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 09/02/2026

0

Trusted Customer

Feefo Verified

11 days ago

Good product poor dispatch.

Not good for postage. Sent to the wrong address and had to be forwarded on.

Helen

Chums

9 days ago

Thank you for your feedback. We're pleased to hear that you are happy with the product, but we're very sorry to learn of the delivery issues you experienced. We understand how frustrating it must have been for your parcel to be sent to the wrong address and then have to be forwarded on before reaching you. Please accept our apologies for the inconvenience caused. We appreciate you bringing this to our attention and will ensure your comments regarding the dispatch and delivery service are passed on to the relevant team for review. Thank you for your patience, and we hope this experience will not deter you from shopping with us again in the future.

Product reviews

Date of purchase: 09/04/2026

0

MD

Mr Andrew Duncan

Feefo Verified

GBR

11 days ago

What Mr Andrew Duncan said about Chums:

could not ask for more

ideal

Anirudh

Chums

1 day ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 09/04/2026

0

Chums Reviews

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