How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

Displaying all 138,347 reviews

Trusted Customer

Feefo Verified

2 months ago

Lovely light weight jacket

Excellent service , quick delivery

Sohith

Chums

2 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/21/2026

Mr Edward Price

Feefo Verified

2 months ago

What Mr Edward Price said about Chums:

Dissatisfied customer

I thought your service was atrocious . You don’t answer emails & you don’t refund when the item is returned. Still waiting for a refund

Karen

Chums

2 months ago

Thanks for your feedback. I'm very sorry to hear you're unhappy with the service received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here and we look forward to hearing from you.

Product reviews

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

2 months ago

Good and bad

Poor she just put the item on door step didn't ring bell when I went out before for she drove away and said she didn't think anyone was at home what if I had been on holiday the item could be on my...

Sohith

Chums

2 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

2 months ago

Slipper

Always efficient and deliver as promised

Sohith

Chums

2 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

2 months ago

Cropped mens trousers

Satisfactory

Sohith

Chums

2 months ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

2 months ago

Did the job

Sohith

Chums

2 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Date of purchase: 07/16/2026

Trusted Customer

Feefo Verified

2 months ago

Great product

Great product. Efficient service from Chums.

Sohith

Chums

2 months ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 07/20/2026

Trusted Customer

Feefo Verified

2 months ago

product good, courier very poor

Karen

Chums

2 months ago

Thanks for your feedback. I am pleased to hear that you are happy with the items you received. However, I am sorry to learn that you were not completely satisfied with the delivery experience. Having reviewed the tracking information, it appears that the parcel may initially have been delivered to a neighbour. However, as this has not been confirmed, we are unable to establish exactly what occurred during the delivery process. I appreciate how frustrating this uncertainty can be and I will ensure your feedback regarding the courier is noted. Customer feedback is important to us and helps highlight areas where improvements may be needed. Thank you for bringing this to our attention and please accept our apologies for any inconvenience caused. If you need any further help please contact us.

Product reviews

Date of purchase: 07/20/2026

Mrs Jacqueline Moffat

Feefo Verified

GBR

2 months ago

What Mrs Jacqueline Moffat said about Chums:

I won’t buy from Chums Again

Well what can I say. Ordered 3 pair. I got hubby to try a pair on and when I knew they were suitable, I washed them, only to find when hanging on the line, that one pair of bottoms was size small. I...

Karen

Chums

2 months ago

Thanks for your feedback. It's very disappointing to hear of the issues encountered with this latest order. We have contacted you directly via email with more information regarding this review. Hopefully this will rectify any issues raised here, and we look forward to hearing from you.

Product reviews

Date of purchase: 07/20/2026

Trusted Customer

Feefo Verified

2 months ago

Canny shopper

First class, I’m very pleased with the customer service and general service. I had to return an item, the return process was easy enough and I received a full refund a few days after the return.

Sohith

Chums

2 months ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 07/20/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Blouson Jacket With PipingMore reviews of this productView product websiteLovely light weight jacket, can dress it up with jeans, or dress .

Pegasus Mesh Slip On Wide Fit TrainerMore reviews of this productView product websiteHow dare you ask for a review . The shoes were return to you from Evri . We are still waiting for a refund . I have sent 8 emails to you & still no refund

Champion Shortie PyjamasMore reviews of this productView product websiteExcellent for this weather we are having

Dr Keller E Fit Embroidered SlipperMore reviews of this productView product websiteGreat fit, comfortable and a good price

Cotton Rugby Crop TrouserMore reviews of this productView product websiteSize not accurate and very prone to shrinkage. Other than that OK

Cloudsit CushionMore reviews of this productView product websiteGreat product. Efficient service from Chums.

Pegasus Fleece Lined Formal Trouser With Stretch WaistMore reviews of this productView product websiteProducts are good, but won't be dealing with you again due to poor delivery service by evri

Pegasus Hidden Stretch Waist Jean With FREE BeltMore reviews of this productView product website

Farah Long Pyjama SetMore reviews of this productView product websiteExcellent pj’s if only the right size had been in the bag. See my review of Chums customer service.

Daewoo Stick Vacuum CleanerMore reviews of this productView product websiteI was looking forward to using this stick vacuum. It looks smart and well made. However, it was much heavier than I anticipated and it felt top heavy. The suction was fine on laminate flooring but...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?