How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

https://www.chums.co.uk

EXCELLENT

Service

4.5

Product

4.3

6,901

1,613

449

164

551

9,678

ratings over the past year

Displaying all 135,837 reviews

Trusted Customer

11 years ago

Excellent service

Date of purchase: 09/30/2014

Trusted Customer

11 years ago

easy to order and delivery was on time

Product reviews

Date of purchase: 09/28/2014

Trusted Customer

11 years ago

No problems with the ordering process and the subsequent delivery in good time.

Product reviews

Date of purchase: 09/25/2014

Trusted Customer

11 years ago

Chums is a good company to deal with , they often have real bargains in…

Chums is a good company to deal with , they often have real bargains in clothing.

Product reviews

Date of purchase: 08/16/2014

Trusted Customer

11 years ago

As good as I would expect

Product reviews

Date of purchase: 08/20/2014

Trusted Customer

11 years ago

I returned a pair of XL Leisure Trouser costing £19.99 (too large) to exchange for X…

I returned a pair of XL Leisure Trouser costing £19.99 (too large) to exchange for X size costing £14.99 but did not receive a refund although I wrote a complaint on their message form. Have not...

Chums

11 years ago

I am sorry to hear you have not had your refund from your exchanged goods. We have not had any notifications of your complaint so I do apologize if you have heard nothing from us. I have now issued the refund for 5.00 back to your card for you which should process in the next 3-5 working days. I do apologize again about this and hope it resolves the matter for you.

Product reviews

Date of purchase: 08/07/2014

Trusted Customer

11 years ago

Good service

Product reviews

Date of purchase: 10/05/2014

Trusted Customer

11 years ago

I have been a customer of Chums for many years and always recieve excellent service

Product reviews

Date of purchase: 09/26/2014

Trusted Customer

11 years ago

allways good service

Product reviews

Date of purchase: 09/13/2014

Trusted Customer

11 years ago

We have found that CHUMS is indeed a very good company to deal with and…

We have found that CHUMS is indeed a very good company to deal with and very quick to reply via Emails.

Product reviews

Date of purchase: 09/20/2014

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Thermal TrousersMore reviews of this product (562)View product websitefirst pair damaged return was easy and new pair delivered

Warm Handle NightshirtMore reviews of this product (23)View product websiteComfortable to wear but a little more fullness in the cut would allow the greater freedom of movement needed in bed than is required in a daytime garment. - 'add a size more than usual when ordering...Read more

ALDON MICROFOBRE CAR COATMore reviews of this product (2)View product websiteAldon is a really good make of mens wear, the car coat that I ordered is great & very comfortable to wear.

Classic Tie Cord Waist PyjamaMore reviews of this product (4)View product websiteOnly criticism is that tie cord is a little on the flimsy side. Would prefer something a little more substancial

Leisure TrousersMore reviews of this product (2,015)View product website

Pegasus Borg Lined ZipperMore reviews of this product (40)View product website

Luxury Cotton High Rise Corduroy Trousers With Self Adjusting WaistbandMore reviews of this product (1,002)View product websiteHappy with product

Cotton Trousers with growing roomMore reviews of this product (2,107)View product websiteThese trousers are very comfortable and hard wareing worth the money.

Elasticated Back Waist TrouserMore reviews of this product (2,696)View product websitegood fits like a glove

Leisure TrousersMore reviews of this product (63)View product websiteMy husband who is disabled is very pleased with the trousers,he says they are nice and warm and comfortable.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?