Tracking the order was hopeless. It just showed 'Awaiting Dispatch' throughout. Asking customer services was pointless, they gave the customer service stock reply and were no help.
Chums
Chums
12 years ago
I can only apologise we are currently working on the tracking on our website this is not yet available for customers to view. However I can see your order left with Royal Mail so we don't have a tracking system for this we can only advise the where about's of an order if it has left with a courier. Sorry for any inconvenience caused.
Quick service and good packaging - returns arrangements not exactly easy for us oldies so it is fortunate we have only ever had to return 2 items
Chums
Chums
12 years ago
Glad to hear you are pleased with our service and products. However we do try our best to find your nearest Collect Plus Stores in order for you to return any unwanted goods.
Great to here you are happy with our service. I am sorry to hear the colours where not as advertised our marketing and photography departments do their best within the constraints of the technology available to ensure that our photographs portray our items in as accurate a manner as possible. However we appreciate that despite our photography department’s best efforts nothing can replace seeing an item 'in the flesh'.
However we are always seeking ways to improve and as such your comments have been passed along to the teams responsible.
Many Thanks
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.