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Chums Reviews

Displaying all 138,230 reviews

Trusted Customer

Feefo Verified

1 month ago

Product not received sent to wrong address. Several phone calls did not help hoped it would be returned and I would get refund but have given up

Helen

Chums

1 month ago

Thank you for your feedback. I am sorry to hear that you did not receive your order. As the address details on your account had not been updated, the parcel was sent to the address we had on record. However, I appreciate that this was frustrating, especially as you made several phone calls in an attempt to resolve the issue and were hoping the item would be returned and refunded. Your comments have been noted and will be shared with the relevant team. Thank you for taking the time to let us know about your experience.

Date of purchase: 08/08/2026

Mr Chris Parkin

Feefo Verified

1 month ago

What Mr Chris Parkin said about Chums:

Very poor trousers

Over time Chums service has deteriorated and I've had trouble with other purchases leaving doubting I will buy from **** again.

Helen

Chums

1 month ago

Thank you for your feedback. I am sorry to hear that you were disappointed with the quality of the trousers. I am also concerned to learn that you feel our service has deteriorated over time and that you have experienced issues with previous purchases. I understand how repeated problems can affect your confidence in shopping with us and leave you questioning whether to buy from us again. Your comments regarding both the product quality and your overall experience as a customer will be shared with the relevant teams for review. We appreciate you taking the time to let us know about your concerns.

Product reviews

Helen

Chums

1 month ago

Thank you for your feedback. I am sorry to hear that you were disappointed with the Pegasus Cotton Rugby Trousers. I understand your frustration, particularly as you had previously purchased the Pegasus Easy Pull On Cotton Trousers with the same product code and were very happy with them. It is disappointing that, despite appearing to be the same product, you found the newer trousers to be very different in quality and prone to creasing after only a short period of wear. Your comments regarding the difference between the two products and the excessive creasing have been noted and will be shared with the relevant team for review. We appreciate you taking the time to bring this to our attention and are sorry that the trousers did not meet your expectations.

Date of purchase: 08/04/2026

Mr David Harrison

Feefo Verified

GBR

1 month ago

What Mr David Harrison said about Chums:

Very Pleased

Very quick delivery

Anirudh

Chums

1 month ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 08/04/2026

Mr D Burrows

Feefo Verified

GBR

1 month ago

What Mr D Burrows said about Chums:

Good product and service

Kept fully informed about the progress of my order, which arrived on time and very well packaged.

Anirudh

Chums

1 month ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 08/09/2026

Mr Stephen Clark

Feefo Verified

GBR

1 month ago

What Mr Stephen Clark said about Chums:

Always here when I expect and everyone is always polite.

Anirudh

Chums

1 month ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 08/09/2026

Trusted Customer

Feefo Verified

1 month ago

Excellent service

Anirudh

Chums

1 month ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 08/09/2026

Mr Mike Cottingham

Feefo Verified

GBR

1 month ago

What Mr Mike Cottingham said about Chums:

Not wide enough

Fast delivery

Anirudh

Chums

1 month ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Helen

Chums

1 month ago

Thank you for your feedback. I am sorry to hear that the Extra Wide H Fit Touch Fasten Slippers with Outdoor Sole did not meet your expectations. I understand your disappointment that, despite being advertised as extra wide, you found them to be narrower than other brands you have tried. Finding footwear that provides the right level of width and comfort is important, and it is disappointing when the fit does not match expectations. Your comments regarding the width fitting will be shared with the relevant team for review. Thank you for taking the time to let us know about your experience.

Date of purchase: 08/09/2026

Trusted Customer

Feefo Verified

1 month ago

Requested review

Quite reasonable.

Anirudh

Chums

1 month ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 08/08/2026

Mr Ronald Hewitt

Feefo Verified

GBR

1 month ago

What Mr Ronald Hewitt said about Chums:

good service.

I thought it was very good,I had to change my jeans for a bigger size and it all wen't smoothly

Anirudh

Chums

1 month ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 07/10/2026

Mr Peter Fox

Feefo Verified

GBR

1 month ago

What Mr Peter Fox said about Chums:

More seasonal choices to come.

So far great, no problems occurred yet ! Hope to see the range of clothes to increase the choices.

Anirudh

Chums

1 month ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Date of purchase: 08/03/2026

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Chums Reviews

Pegasus Cotton Rugby TrouserMore reviews of this productView product websitePegasus Cotton Rugby Trousery Trouser Product Code: MT040 Purchased August 2026 Probably the worst trousers I've ever bought. They crumple up within a few minutes of wearing and end up full of...Read more

Tailored Single Breasted Oxford BlazerMore reviews of this productView product websiteThis is the best fitting jacket I have had for years. Very pleased

Pegasus Wide Fit Touch Fasten TrainerMore reviews of this productView product websiteVery comfortable. Great value for meney.

Pegasus Short Sleeve Stripe ShirtMore reviews of this productView product websiteWonderful colours in this shirt just what I had hoped for. Thanks

Pegasus Longer Cargo ShortMore reviews of this productView product website

Extra Wide H Fit Touch Fasten Slippers with Outdoor SoleMore reviews of this productView product websiteSays extra wide but not as wide as other makes

Pegasus Cotton Rugby TrouserMore reviews of this productView product websiteI have several pairs all ordered as 27" leg but some are actually longer although labelled as 27". I would also prefer belt loops rather than a cord but otherwise al good.

Pegasus Hidden Stretch Waist Jean With FREE BeltMore reviews of this productView product websiteI like the jeans,the material seems very nice but I think the belt loops are in the wrong place.

Pegasus Short Sleeve Cotton Check Shirt With PocketMore reviews of this productView product websiteWith the hottest weather, not being tight or restrictive in movement helps to circulate every breeze you can find to relieve the penetrating heat of the day & night this time of the year.

Pegasus Cotton Cargo Style TrouserMore reviews of this productView product websiteNever enough pockets, but these will do for now. Buttoning up the pocket in a hurry i.e. shopping cue is fiddly. My hands while not enormous are tight fitting to the pocket openings & for those like...Read more

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