I ordered 2 fans on 15/1/18. The invoice is dated and received on 19/1/18. These products were received 23/1/18. On 30/1/18 I requested a return and refund which has been denied due to the 14day...
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Chris
Ceiling Fans Warehouse
8 years ago
Hi Judy, we offer a change of mind policy that goes beyond our Australian consumer law obligations. The terms and conditions are available and clearly outlined on our website for all customers to view before purchasing. On the chance that the other conditions were met we would have considered making an exception. However, as we sell electrical goods, boxes that have been opened cannot be returned. In relation to the submitted product review, the listing clearly states the ceiling to blade measurement. Even if this were not the case our team would have been able to source this information for you and advise accordingly.
We ordered our fans on a Friday morning and they were delivered the following Monday morning. We were thrilled with their prompt service. We will definitely be using again!
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